BCG_OperationsEM_SeniorAssociate

Job description

Job Title: Senior Associate (Experience Management)

Job Description:

To work as experience management POC for assigned SET(s)/industry/sector teams to ensure timely execution of resource scheduling activities and deliver highest quality scheduling support while meeting deployment timelines.

Key responsibilities:

·  Work as subject matter expert on resource management concepts and scheduling tools for the assigned SET(s)/industry/sector teams.
·  Work with GDS engagement teams to create optimized resource portfolios on classified accounts.
·  Proactively identify challenges and provide customized scheduling solutions.
·  Ensure deployment guidelines are consistently followed within the EM and engagement teams.
·  Provide relevant inputs during the budget planning and capacity planning process.
·  Optimize resource utilization through effective scheduling strategies.
·  Supervise and review the execution of resource management and deployment procedures carried out by GDS Associates/advanced associates.
·  Supervise and guide the team members on various tasks assigned in a manner comprehendible by them, to translate teaching into quality delivery.
·  Identifying and prioritizing opportunities for process improvement/re-engineering.
·  Develop a strong business continuity framework for self and team.
·  Develop strong working relationships with GDS engagement Managers/seniors as well as with experience management teams onshore.

Qualification/Experience:

·  Graduates with 3-4 years of relevant post-qualification experience on resource management, scheduling and deployment concepts.
Competencies/Skills:

·  Strong execution skills with focus on meeting timelines and delivering highest quality service.
·  Excellent verbal and written communication skills.
·  Strong working knowledge of MS Excel, Word and PowerPoint.
·  Excellent teaming and interpersonal skills.
·  Strong time management and analytical skills.
·  Stakeholder/client management experience.
·  At least 1 year of experience in supervising a team will be preferred.
·  Positive attitude and ability to excel under tight timelines.