Assistant Director/Manager Service Excellence
Internship Cochin (Ernākulam) Design / Civil engineering / Industrial engineering
Job description
Job Purpose:
Global Delivery Services (GDS) is a driving force behind EY’s globalization – currently incorporatingProcurement, Talent, Finance and Accounting, IT, Risk management, Talent, Creative Agency, Learning Solutions and Program Execution Services – it aims to achieve effectiveness and efficiency in order to provide sustainable value and is at the core of EY’s most notable transformation projects.
Required experience:
· Strong experience in problem solving and driving change through technology
· Total experience between 8-12 years
· Should have an experience of managing or supporting workstreams / project initiatives in large scale transformation projects.
Competencies/ skills
· Assess End to End processes to identify improvement/automation opportunities and create automation/transformation roadmap
· Well versed with contemporary technologies & leading tools, RPA (attended/unattended) automation, Machine learning, Artificial Intelligence and Analytics, also have a proven record of implementing large scale Transformation project
· Experience in process due diligence and diagnostics, building solutions and process restructuring
· Ability to set up lag and lead indicators for measurement in the system. Build and drive calibration models to drive standardization across onshore and offshore
· Ability to decipher metrics both independent and derived
· Predictive methods of defect deduction and setting up of root cause & corrective system for robust assurance
· Experience in delivering end to end projects delivering on key metrics around customer satisfaction, cost reduction and efficiency improvement
· Demonstrated skill at data cleansing, data quality assessment and using analytics for data assessment
· Collaborate with various functions to ensure the system solutions meet the functional requirements
· Excellent Communication skills, result-oriented, self-driven person with a high energy level, analytical and structured with extensive experience in managing a high-performance team
Other skills
· Knowledge of Six sigma concepts of DMAIC (and all tools included therein
· Exposure on Robotics Process Automation and any other transformation tools
· Knowledge of business analytics tools like Tableau, PowerBI or similar tools
· Exposure to agile framework
· Expertise in building business models for new and existing services
· Expertise in representing data and ability to derive intelligence from it