1st Level Operations Job stage 4
Contrato de prácticas Mexico City, Mexico
Job description
Ericsson Overview
Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.
We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential everyday. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.
Job Summary
This Job Role is responsible for the coordination, support, management and execution of 1st Level proactive and reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
Responsibilities & Tasks
· Event Management
· 1st level Incident Management
· Remote Site Access Control
· 1st Level Legal request Execution
· 1st Level Billing Operations
· 1st Level Assurance Support activities
Desired profile
Position Qualifications
Core Competences:
· Knowledge of Managed Service Telecom Operations Practice
· Presentation & Communication skills
· Knowledge sharing
· Problem Solving & strategic thinking
· Ericsson Knowledge
· Language skills
· Delivering Results & Meeting Customer Expectations
· Analyzing
· Working with People
· Following Instructions & procedures
· Applying Expertise & Technology
Minimum Qualifications & Experience Requirements:
Preferred Qualifications & Experience Requirements:
· Problem solving and trouble shooting skills
· Good communication skills
· Cost awareness
· Social skills and awareness
Additional Requirments, Physical Demands, Region/Local Specifications: