Offers “ENGIE”

Expires soon ENGIE

Helpdesk Administrator Gadeon House, Exeter

  • Devon, United Kingdom
  • Administration

Job description

Workplace Solutions are recruiting for a Helpdesk Administrator to be based at Gadeon House Grenadier Road, Exeter Buissness Park Exeter EX1 3UT. This is a permanent full time role working 37.5 hours per week Monday - Friday (
Working hours will vary from  8 am to 9 am Start and 4 pm to 5 pm Finish) . On offer is a salary banding of £20,000 - £22,000, dependent upon skills and experience.


General Overview:

Reporting directly to the Helpdesk Manager the Helpdesk Administrator will co-ordinate a wide range of administrative tasks utilising the integrated workplace management solution (Planon), Matrix, MRM and Maximo.  Provide first line support to both the Client and WPS Facilities Teams.  The role will require adherence to the Policies and Procedures of the Property Services Integrated Management Solution (Planon) and the general upkeep of the system.

Main Responsibilities/Duties Include:


·  Work to deliver the Property Services Service Level Agreement with the business and build relationships with key stakeholders at all levels.
·  Liaise on a regular basis with Facilities Teams to ensure maximum productivity in a Site Champion capacity – being the 1st point of call for allocated sites
·  Produce reports on a scheduled and Ad Hoc basis to FM Teams
·  Assist with maintenance and development of Helpdesk processes in line with the Helpdesk day to day activities.
·  Assist to develop policies and procedures
·  Support and understand the Key Performance Indicators for the contract.  
·  Produce and analyse detailed management information reports to assist with performance management and measurement of SLA’s and KPI’s. 
·  Exercise cost control and monitoring, an in-depth understanding of quote procedures, payment procedures and budgeting including reconciliation of invoices and preparation of monthly financial information for reports
·  Possess a proactive approach to own personal development 
·  Invoice Reconciliations for the contract
·  The primary responsibility of the Helpdesk Administrator is to ensure that the Client and FM teams are supported through the effective management of the Integrated Workplace Management Solution (Planon).
·  The jobholder should have good interpersonal and communication skills and to be a team player.
·  Have a clear comprehension of the Company’s goals and objectives and be willing to undertake special projects from time to time to meet business requirements.
·  The post holder should have developed PC skills and have a good knowledge of IT packages including Word, PowerPoint, Excel, Outlook and the Property Services Integrated Workplace Management Solution.  They will possess excellent communication skills, both verbal and written
For more information about ENGIE please visit:http://www.engie.com/en/candidates-area/

Required Qualifications and Experience:

·  Good General Education with a minimum of 5 GSCE’s grade A* - C or equivalent 
·  Good communication skills 
·  Excellent time management skills and the ability to effectively prioritise workload from a variety of different sources.
·  Ability to build and maintain effective working relationships with suppliers and stakeholders.
·  Self motivated with strong organisational skills and a methodical approach to prioritising and organising work.
·  Ability to be innovative and identify ways of improving services.
·  Some experienced in extracting information from databases 
·  A respected point of reference for all matters relating to the services being managed. 
·  Proactively seek opportunities to broaden and deepen knowledge base.
·  Co-operate, work with and support team members to assist in achieve team/ department goals.
Technical and Commercial Knowledge and Skills:

·  Knowledge and experience of MS office IT packages
·  Previous experience of operating within Facilities Management or Property Services Function would be an advantage.
·  Ability to quickly establish a rapport with business managers, teams and peers
·  Adaptable to new situations/tasks and quickly learns new information
·  Attention to detail and can work to achieve deadlines
·   Some experience in extracting information from databases for inclusion in report packs for each of the key areas within Property Services. 
·  Proactively seek opportunities to broaden and deepen knowledge base.
·  Work within a team to assist in achieving team/ department goals

For this role you must have evidence of right to work in the UK. There is no re-location package with this job role. Workplace Solutions do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.

This job advert is supported by the Workplace Solutions Resourcing Team. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Workplace Solutions Managers.

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