Learning & Development Administrator

Job description

ENGIE are recruiting for a Learning & Development Administrator to be based at Equinox North, Great Park Road, Almondsbury, Bristol, BS32 4QL. This is a 12 months Fixed Term Contract full time role working 37.5 hours per week, Monday to Friday 8:30 - 16:30. On offer is a salary of £20,000 per annum and benefits package.

Main Responsibilities/Duties Include:

Training Course Administration 

·  Organise and plan training events as required to include all types of training
·  Efficiently arrange all training courses to include venues, joining instructions and any other ancillary requirements
·  To liaise with delegates and prospective delegates to acknowledge bookings and provide details about courses 
·  Raise and notify supplier of purchase order numbers as soon as course has been confirmed
·  Accurate preparation and despatch of planned training letters no less than 6 weeks prior to course
·  Accurate preparation and despatch of Joining Instructions no less than 3 weeks prior to course
·  Check room bookings, materials and delegate lists 3 days prior to course notifying supplier of any amendments
·  Regular liaison with internal customers and external suppliers as necessary 
·  To ensure that the training databases hold accurate information about all courses at all times. This will include setting up course events, up-dating training records and processing delegate bookings.
Financial

·  Check and up-date all course costs following training events
Certificate Administration

·  Check and process all training certificates (if applicable) and ensure certificates are despatched to the appropriate delegates
·  Up-date training database and filing system accurately 100% of the time
·  Follow-up any delayed or missing certificates with the supplier
Customer Service

·  Displays a positive and helpful attitude to customers at all times.
·  Provide a high quality service by telephone, e-mail and in writing to all customers, suppliers and stakeholders
·  Act promptly to resolve customer complaints (or refers promptly if appropriate)
·  Keeps customer informed of progress and what has been done
Ad-hoc Duties

·  Provide ad-hoc administration support to the L & D Team as directed by the Manager
·  Production of ad-hoc reports as and when required
·  Work with the L & D Team to support the business with new training initiatives
Team Work

·  Willingly contributes to overall team objectives, responding quickly to new initiatives and directives
·  Establish good working relationships with other team members, liaising regularly with the L & D Admin Manager
For more information about ENGIE please visit:http://www.engie.com/en/candidates-area/

Required Qualifications or Experience:

·  Able to organise and plan own workload effectively to ensure deadlines are met
·  Possess excellent customer care skills e.g. dealing with suppliers, internal customers, complaints
·  Able to liaise and communicate effectively both written and verbally
·  Able to work both on own initiative and as part of a team
·  Able to work under pressure and to tight deadlines
·  Flexible and adaptable approach
·  Good knowledge of IT systems (Microsoft Office)
·  Willingness to participate in the development of new processes and in team activities For this role you must have evidence of right to work in the UK. There is no re-location package with this job role. ENGIE do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.

This job advert is supported by the ENGIE Resourcing Team. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to ENGIE Managers.

Additional Information
·  Posting Date: Oct 22, 2019