Collections Analyst II (2446)

Job description

At ENGIE North America, innovation and excellence create a platform for growth. We have a range of businesses in the United States and Canada, including clean power generation, cogeneration, and energy storage; retail energy sales; and comprehensive services to help customers run their facilities more efficiently and optimize energy and other resource use and expense. Nearly 100 percent of our power generation portfolio is low carbon or renewable. Globally, ENGIE is the largest independent power producer and energy efficiency services provider in the world, with operations in 70 countries employing 150,000 people, including 1,000 researchers in 11 R&D centers.

 

We are looking for talented and motivated individuals to create the future of energy and customer solutions. Join a rewarding and flexible work environment that encourages innovation and creativity to help customers meet their energy challenges today and in the future.

The Job: Collections Analyst II

Purpose
Minimize credit risk exposure and credit losses by executing established collections procedures. Employ business communication skills and judgment to enforce compliance with contractual payment terms by contacting customers directly. Timely management internal/eternal customer queries for resolution. Accurate and timely management of disconnect and reconnect processes.

Location/Department
Houston/Retail

Status
Salaried - Exempt

Essential Job Functions
·  Specialize in the collection of debt owed to ENGIE.
·  Use a variety of means to contact individuals who have defaulted on debts and/or who have not paid past-due bills.
·  Must have exceptional communications skills, as well as listening abilities and problem solving acumen.
·  Must have good attention to details.
·  Generate weekly A/R report and assign what calls to be made to analyst.
·  Advise credit department on payment history for customer renewals.
·  Participate in major department projects and take an active role in cross-functional teams to assist in driving quality improvements, processes, and initiatives.
·  Reduce DSO and increase cash flow.
·  Be able to handle multiple priorities.
·  Ability to handle stressful situations and maintain composure.
·  Be backup to analyst when they are out of office.
·  Responsible for collection of term fees, returned checks and proper recording of activity.
·  Suggest new or changes in collection policy and procedures to enhance customer experience.
·  Responsible for return of credit balances on finalled accounts.
·  Responsible for all customer accounts that have summary bills to assure timely payment.
·  Outbound and Inbound Collection calls, challenge resolution, customer service issues and be the expert in collection resolution.  Address escalated customer collections issues received from customer care center that are escalated from the analyst. Objective: Get paid.
·  Maintain notes of collection activities in billing and collection systems. Assure that tracking of problem accounts are escalated to manager.
·  Acquire collateral from customers and advise accounting counterparts on proper recording to deposit report.
·  Advise remittance group on proper application of payments as needed and contact customers if necessary for remittance information.
·  High volume phone calls to assigned delinquent customers. Responsible for coordination of collection activity with analyst.
·  Reconcile customer disputes as they pertain to payment of outstanding balances that are due and be the champion of getting paid.
·  Make recommendations to Manager on any process improvements that streamline collection activity.
·  Coordinate with relevant groups-sales, legal, accounting, etc. to resolve customer disputes.
·  Job applies to Retail accounts. Need to be proficient in all market rules pertaining to collection procedures and be able to recommend drops of customers who are past due.
·  Maintain supporting documentation to support drop decisions when PUC complaints arise.
·  Responsible for meeting/exceeding collections process metrics and quality control to insure high level of on-time payments and professional customer interaction.
·  Monthly reports as required by Manager
·  Assist with accounting reporting requirements
·  Acts as a team member with all ENGIE staff
·  Comply with all ENGIE policies and procedures
·  Carries out other duties as assigned

Requirements

·  Knowledge of Billing and Collections procedures;
·  Excellent written and verbal communication skills;
·  Strong attention to detail, goal oriented;
·  Ability to prioritize and manage multiple responsibilities;
·  Self-motivated without assistance from Manager;
·  Spanish speaking preferred;
·  Proficiency with standard office software packages;

Essential Physical Abilities

·  Ability to meet highest attendance requirements
·  Ability to communicate effectively, both written and verbally.
·  Ability to handle multiple assignments on a timely basis with a high degree of accuracy.
·  Ability to use personal computer, calculator, etc.
·  Could involve some lifting.

Education/Experience

·  Bachelor’s Degree Accounting or Business
·  Commercial collections experience required
·  2-5 years High Volume corporate Collections experience;
·  3 years collection experience in Electricity markets preferred;

Working Environment
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is not exposed to weather conditions. The noise level in the work environment is usually moderate.

 

For this role you must have authorization to work in the United States. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, gender identity, or expression, genetic information or any other legally protected status.

 

This job advertisement is supported by the ENGIE Talent Acquisition team. Agency involvement is not required. All related inquires must be done to the Talent Acquisition team, not direct to ENGIE North America Managers.

 

Additional Information
·  Posting Date: Oct 21, 2019