Voice Support Engineer

Job description

·  Job Description:

As a Level 2 Voice Support Engineer, you will be an integral part of the highly trained, and highly disciplined team of Engineers, who are providing technical support with utmost professionalism and expertise to Managed Services Customers in ACT.

The Level 2 Voice Support Engineer requires a person to be an Australian Citizen, with the ability to hold an AGSVA-recognized security clearance.
This job opportunity is a “hands on” role and will be required to have an extensive technical background in Alcatel-Lucent OXE technologies, including ABC Networking, OmniVista 8770 network management, ALU Contact Centre Solutions including but not limited to CCD, VAA, and Softpanel Services.

Additionally, you are expected to have a working knowledge on various signaling protocols such as ISDN, SIP, H.323, MGCP, and others.

About DXC:

DXC Technology (DXC: NYSE) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change.

The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions.

DXC Technology is recognized among the best corporate citizens globally. For more information, visit dxc.technology.
DXC Connect provides IT managed services and solutions that help our customers do things faster and smarter and provide them with sustainable competitive advantage. We help customers to take advantage of the key technology trends that are shaping the business landscape and get ready for what comes next.

Our Culture:

DXC strives to attract and retain results-oriented employees who provide exceptional value to our work environment and clients. We aim to cultivate an inclusive environment in which all employees are rewarded for superior performance and recognised with opportunities for growth.

Responsibilities:

·  Analyse, troubleshoot, and resolve incidents with the aim of eliminating recurrences in the managed services environment
·  Execute network projects such software upgrades, network optimization, network performance monitoring and review
·  Provides onsite and remote support to a dedicated client located in Canberra, with equipment deployed domestically and internationally
·  Travel may be required

Skills and experience:

·  Extensiveexperience in managing and troubleshooting multi-site environments comprising Alcatel-Lucent voice platforms, e.g. OXE/gateways/routers/switches.
·  Work experience in an managed services/NOC environment resolving Data, & Voice faults
·  Demonstrated experience in negotiation skills (specifically in resetting client expectations, realigning SLA/KPI’s, etc.)
·  Proven experience in commercial Service Management Tools i.e. Remedy etc
·  Practical experience in managing and delivering to Service Management disciplines (e.g. ITIL V3)
·  Demonstrated track record/career in I.T.
·  Experience in Contact Centre environment and Linux OS would be ideal
·  Alcatel-Lucent Voice Technology, e.g. ACFE-OXE, ACSE-OXE, and Cisco Voice Technology, e.g. CCNA-Voice, CCVP are desirable Certifications

DXC benefits:

·  We set ourselves apart to achieve our vision
·  World's leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change
·  Deliver powerful next-generation IT services and solutions
·  DXC is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive environment for all employees