Il y a 17 joursDesigual

Account Specialist Trainee with Italian (88812)

  • Internship
  • Barcelona (Barcelona)
  • Ventes

Description de l'offre

You are authentic and different. Us too. You are looking for new challenges that motivate and invigorate you. You want to be yourself but do things differently. Learn something new every day and have contact with people all over the world. You're very Desigual! Therefore, we invite you to change, grow and improve, and we will do it with you.

Our story explains who we are and what we do. Desigual was born in Ibiza in 1984, the creative idea of Thomas Meyer, who is today our company’s President. We define our unique, optimistic and colorful style, which celebrates difference. This message transfers to our designs and also the way we work at our headquarters, located on the beach in Barcelona. Our creations are inspired by the Mediterranean, the sun, the light and the will to live. What moves us is offering our customers a positive experience with our product and our brand and to enjoy the moment.

Do you want to be part of this adventure?

As an Account Specialist Trainee you will give support to the Italian Team providing a first-class service experience to Desigual's Wholesale clients through different contact channels, in order to enhance customer satisfaction, engagement and increase sales.

 

In your role as an Account Specialist Trainee you will give support to:

 

·  Proactive customer service: Foster a close relation with customers by actively provide business suggestions and recommendations that help them make their business more profitable. Provide customers with information related to Desigual’s products, services, promotions, sales guides (VM, KPIs, Sell-outs tools), marketing actions, and any other information they would need, enabling the effectively selling of the Company's products through the different sales channels, in order to increase sales and profitability of both, client’s businesses and Desigual.

 

·  Master data: Ensure customer master data is accurate and properly maintained by setting up new accounts, updating commercial & financial information as well as cancelling existing ones if needed.

 

·  Management of orders and returns: Process (introduce, modify, follow-up and control) customers' orders, changes and returns of products and/or services according to Desigual's policies and procedures to ensure timely and accurate product and service delivery.

 

·  Key accounts management: Directly manage the customer service of key accounts

 

·  Deliveries: Ensure on time deliveries making sure the payment is fulfilled on time; issuing the proformas and claim past dues.

 

·  Coordination with other Areas/Departments & sales support: Coordinate with other Areas/Departments (Business Partners, Area Managers, etc.) for the proper performance of the Customer Service activity, ensuring sales and customer satisfaction.

 

·  Orders: Collect need and execute all the orders modifications and suggest swaps. Check commercial conditions and apply them.

 

·  Credit: Provide Credit department with relevant information that may impact customer's risk evaluation and collaborate with them in case further analysis is needed.

 

·  Collections: Ensure invoices are paid on due dates and follow them up accordingly. In case of past due invoices or bounced back checks / direct debit / credit cards, claim overdue amounts as per company's policy and make sure bad debt ratios are kept under control.

 

You are the perfect candidate if you have:

 

·  Possibility to sign an internship agreement with your university or school
·  Native level of Italian
·  Good level of Spanish and English
·  Another language will be an asset
·  Advanced level of Excel
·  Client orientation, teamwork, result oriented and problem solving person.

 

For store location and more information on Desigual, visit: www.desigual.com and follow us on Linkedin https://www.linkedin.com/desigual and Facebook  https://www.facebook.com/Desigual

You are authentic and different. Us too. You are looking for new challenges that motivate and invigorate you. You want to be yourself but do things differently. Learn something new every day and have contact with people all over the world. You're very Desigual! Therefore, we invite you to change, grow and improve, and we will do it with you.

Our story explains who we are and what we do. Desigual was born in Ibiza in 1984, the creative idea of Thomas Meyer, who is today our company's President. We define our unique, optimistic and colorful style, which celebrates difference. This message transfers to our designs and also the way we work at our headquarters, located on the beach in Barcelona. Our creations are inspired by the Mediterranean, the sun, the light and the will to live. What moves us is offering our customers a positive experience with our product and our brand and to enjoy the moment.

Do you want to be part of this adventure?

As an Account Specialist Trainee you will give support to the Italian Team providing a first-class service experience to Desigual's Wholesale clients through different contact channels, in order to enhance customer satisfaction, engagement and increase sales.

In your role as an Account Specialist Trainee you will give support to:

·  Proactive customer service: Foster a close relation with customers by actively provide business suggestions and recommendations that help them make their business more profitable. Provide customers with information related to Desigual's products, services, promotions, sales guides (VM, KPIs, Sell-outs tools), marketing actions, and any other information they would need, enabling the effectively selling of the Company's products through the different sales channels, in order to increase sales and profitability of both, client's businesses and Desigual.

·  Master data: Ensure customer master data is accurate and properly maintained by setting up new accounts, updating commercial & financial information as well as cancelling existing ones if needed.

·  Management of orders and returns: Process (introduce, modify, follow-up and control) customers' orders, changes and returns of products and/or services according to Desigual's policies and procedures to ensure timely and accurate product and service delivery.

·  Key accounts management: Directly manage the customer service of key accounts

·  Deliveries: Ensure on time deliveries making sure the payment is fulfilled on time; issuing the proformas and claim past dues.

·  Coordination with other Areas/Departments & sales support: Coordinate with other Areas/Departments (Business Partners, Area Managers, etc.) for the proper performance of the Customer Service activity, ensuring sales and customer satisfaction.

·  Orders: Collect need and execute all the orders modifications and suggest swaps. Check commercial conditions and apply them.

·  Credit: Provide Credit department with relevant information that may impact customer's risk evaluation and collaborate with them in case further analysis is needed.

·  Collections: Ensure invoices are paid on due dates and follow them up accordingly. In case of past due invoices or bounced back checks / direct debit / credit cards, claim overdue amounts as per company's policy and make sure bad debt ratios are kept under control.

You are the perfect candidate if you have:

·  Possibility to sign an internship agreement with your university or school
·  Native level of Italian
·  Good level of Spanish and English
·  Another language will be an asset
·  Advanced level of Excel
·  Client orientation, teamwork, result oriented and problem solving person.

For store location and more information on Desigual, visit:www.desigual.com and follow us on Linkedinhttps://www.linkedin.com/desigual and Facebookhttps://www.facebook.com/Desigual