Expires soon Deliveroo

Onboarding Assistant - 6 month contract

  • Melbourne (Brevard County)
  • Sales

Job description

ABOUT DELIVEROO

Deliveroo is on a mission to transform the way the world thinks about food delivery. It’s not a chicken chow mein and a night on the sofa anymore, it’s your favourite local restaurant, it’s a dinner party, a date.

 We’re five years in, and along the way our team have taken hundreds of ideas from brainstorms to global rollouts, like Deliveroo Editions bespoke kitchens designed to host a locally curated selection of restaurants. Editions are our solution to ensuring that our customers have access to the best of the food scene, no matter where they live.

 And that’s just what we’re like at Deliveroo, no compromise allowed and lots of food inspired challenges to get your teeth into. Out of the box thinking is actively encouraged and we move quickly to make great ideas happen. We’re energetic, fast paced and blow off steam with free for all Friday lunches.

It’s a formula that’s working too we’re bringing great food to customers in 12 countries and over 200 cities.

 

THE ROLE 

As a Restaurant Onboarding Assistant, you’ll be responsible for getting our new restaurants set up with our service. Once a restaurant has agreed to partner with us, you’ll own the relationship until they’re live and ready to be passed on to our Account Management team. This will include retrieving onboarding details, uploading them to our systems, helping them to get set up and handling any issues they have around launch.

 This role is a great opportunity to experience the operations of high growth startup, playing a key part of our new business processes. You’ll work cross-functionally with our Sales, Production and Account Management team to ensure our new restaurants can seamlessly transition into their partnership with Deliveroo.

 As you’ll be one of the restaurant’s first interactions as a Deliveroo partner, it’s imperative the candidate for this role is highly organised and has excellent verbal and written communication skills.

 

RESPONSIBILTIES

·  Coordinate the restaurant onboarding process for your territory:
·  Retrieving onboarding details
·  Advising on and managing menu uploads alongside our Menus team.
·  Act as the liaison between restaurant and photography team, scheduling shoots and ensuring both parties are satisfied
·  Ensure restaurants are fully comfortable with our processes and systems so that they can make the most of their new partnership
·  Managing the launch of restaurants, keeping the restaurant engaged and tackling any issues they might have, until they are ready to be handed to our AM team
·  Provide excellent restaurant support throughout the onboarding process
·  Work with the Production team to refine and hone our processes
·  Go and above and beyond to ensure restaurants feel valued as a partner

 

REQUIREMENTS

·  A highly organised and detail orientated mindset
·  1-2 years’ experience in Account Management, Operations or Customer Service
·  Able to effectively communicate to a wide range of people via telephone or email
·  The ability to quickly adapt to new environment and systems so you can hit the ground running
·  Ability to think critically and the confidence to act on your ideas
·  Experience with Salesforce is a bonus

 

BENEFITS

·  Become one of the key employees of a fast-growing, exciting startup changing the food delivery landscape
·  Open, respectful and fun company culture
·  BIG Friday lunches – Deliveroo'd to the office of course!
·  Weekly Exercise class to counteract all the amazing food!
·  Have a real impact on the company’s growth and evolution
·  Work with people who love what they do every day

 

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-ups around.

Make every future a success.
  • Job directory
  • Business directory