Proximity Support / Operations Support # 127200

Job description

Banking today is a technology business, where digital ingenuity creates competitive advantage. At Credit Suisse, we are committed to delivering world-class technology innovation that enables our clients to reach their goals. CS's technology team is a critical commercial differentiator, creating products and services that enable the flow of financial information across the globe. We handle big challenges and create new products, using the latest technology to drive value for our business. We strive to provide applications that are robust, reliable and secure while continuously adapting to meet the evolving needs of clients both internally and externally. Our future depends on identifying and hiring the best people technologists in the financial world and bringing them together to serve our clients' needs. We offer an exemplary culture and a great working environment that nurtures collaboration and partnership; rewards excellence and encourages entrepreneurialism.

Reporting into Group Chief Technology Officer (GCTO) End User Support Services (EUSS) globally, the local (EUSS) team is responsible for proximity support, site operations and local client management.

As the deputy for site operations and high-touch support in Dublin you will be responsible for:

· High touch/proximity support to the trader and executive user population for all end user technology components (desktop, voice, collaboration tools etc.)
· Assisting the operations head with handling the day to day running of the branch
· Local incident management and coordination with both local and central infrastructure and application teams
· Event management
· Product deployments in coordination with product and project teams globally
· The role is covered in three shifts to ensure coverage from 7:30 to 18:30
· There will be some weekend/bank holiday work required to support maintenance and foreign markets

Open to discussing flexible/agile working.

Desired profile

Qualifications :

Strong client management and collaboration skills. Comfortable committing to go above and beyond to see an issue/project through to completion.

Experience in working in a high performance team. Ability to work under pressure with strong teamwork and communication skills.

Solid extensive experience of taking care of/supporting an infrastructure environment. Such as:

·  Windows 7/Windows 10 and the 2016 Microsoft Office suite
·  VDI (VMWare)
·  Skype for Business (and mobile)
·  ServiceNow (SNOW)
·  Market Data systems (Bloomberg)
·  Trader Voice (preferably BT ITS), Speakerbus, IPTV (preferably Tripleplay)
·  LAN/MAN/WAN network troubleshooting (preferably Cisco)

For more information visit Technology Careers .

Credit Suisse is committed to providing equal employment opportunities, regardless of ethnicity, nationality, gender, sexual orientation, gender identity, religion, age, civil partnership, marital or family status, pregnancy, disability or any other status that is protected as a matter of local law.