VIE DIGITAL TRAINING SPECIALIST AND LOGISTICS COORDINATOR HF

Job description

ETATS-UNIS(A DEFNIR)
du01 mars 2020au01 septembre 2021(pour18mois)
ETABLISSEMENT :IPSEN PHARMA
REMUNERATION MENSUELLE :2978€ (indemnité non contractuelle fixée par décret et arrêté, dont le montant peut varier notamment en
fonction de l’évolution du barème de référence, de la localisation de la mission et des cas d’abattements prévus par les textes)

COMPANY:
Ipsen is a dynamic and growing global specialty-driven biopharmaceutical company, focused on innovation and specialty care. At Ipsen, we’ve created a workplace that recognizes and promotes an entrepreneurial spirit in our employees, and are building a strong legacy of helping patients with difficult-to-treat diseases across oncology, neurosciences and rare diseases. We know we can only be better and smarter if we work diligently together as ONE Ipsen, across all functions and geographies. We strive to break down silos and empower teams to deliver effective therapeutic solutions through highly differentiated medicines for patients with unmet needs.
We take pride in our culture, which is rooted in collaboration, to deliver results for our core customer – the patient. This level of involvement by cross-functional teams promotes a strong sense of unity, and pulls together all colleagues locally and across our key geographies, which span 115 countries across North America, Europe and Asia. As a growing organization, Ipsen North America is comprised of our United States and Canada locations, with employees supporting functions including Commercial Operations, R&D, Business Development and Technical Operations.
Our employees are the driving force behind our mission at Ipsen, and to sustain their passion and focus every day, we offer a wealth of fulfilling challenges and growth opportunities through unique leadership and training programs. At Ipsen, you will work alongside industry leaders and contribute within a fast-moving and truly game-changing global organization, recognized for its talent and patient solutions. At Ipsen, we’re making hope a reality for the patients we serve.
Ipsen is an equal opportunity employer.

The IPSEN North America Training Team needs a Digital Training Specialist and Logistics coordinator to support its growing activities for users both in the USA and Canada. The VIE will administer digital learning tools, and coordinate Instructor-lead training events. The VIE will get trained on these missions during the onboarding process. This position offers a high level of exposure to different situations, and many opportunities to meet with employees from all over the company (field, office, USA, Canada, Europe…).

RESPONSIBILITIES:
Responsibilities will include, but are not limited to, the following:
1) Digital Learning Management:
- Responsible for the administration of all digital learning and training platforms (Cornerstone OnDemand, Brainshark, Scrimmage Mobile Learning for iPad, Virtual class/calls via Adobe Connect/Skype/Bluejeans)
- User Support: meet the needs of all end users, in office, on the field, in the USA and Canada (both during their onboarding and on a day-to-day basis)
- Record and track all training activities in Ipsen Learning Platform (internal LMS)
- Run reports for Sales trainings, other departments, and Global training
- Test and manage content (download, update, organize)
- Participate in the continuous improvement of tools: manage and communicate on updates pushed by providers/external vendors, work with providers’ support teams to develop new solutions and fix technical issues
- Participate in the update and upgrade of the Ipsen Learning Platform with the Global training team and Training specialists from other countries

2) Instructor-Lead Training Organization & Coordination:
- Coordinate and Schedule training activities
- Communicate internally on trainings/events (Email calendar invitations, reminders, follow up, etc.)
- Manage trainings logistics: order materials/equipment needed, manage storage, set up training rooms, assist with any trainee needs during classes, tidy up and clean training equipment after class
- Trip coordination with employees and travel agencies
- Book internal or external Meeting/Training space
- Procurement: creation of Purchase orders on the Finance software (SAP) and management of orders, invoices, payments, deliveries, receptions

PROFIL:
Experiences:
- Demonstrates high level of Information systems administration, ideally working with a Learning Management System (LMS)
- User support/internal customer service
- Providers/Vendors relationships management
- Administration / logistics coordination of events, preferably in a training role/environment

Skills:
- Information System and computer Skills: LMS and LCMS administration, good knowledge and confident with digital and mobile learning technologies, understanding of software configuration and specifications
- A can-do attitude, problem-solving orientation and a constant Customer Service Focus are a must for this position
- Strong organization, time management and project coordination skills: Capacity to handle multiple tasks simultaneously – in an efficient way especially when working both on multiple instant user requests, and long-term projects.
- Strong interpersonal communication skills with the ability to interface with individuals from a variety of roles and cultures
- Able to work as part of a team in a fast-paced environment, as well as independently on IS systems, and to adapt quickly to changes
- Proficient with Microsoft Office (Outlook, Excel, Word and PowerPoint)

Education:
- Bachelor from a Business School or University is a minimum, a Master is preferred,
- Information System major would be a plus
- Fluent in English / bilingual French is a plus
- Any additional educational and/or technical certifications in the related field would be considered a plus.

Avant de postuler, veillez à vérifier les conditions d’éligibilité pour cette destination http://www.civiweb.com/FR/le-volontariat-international/conditions-du-VIE.aspx
Le visa requis dans le cadre d’une mission VIE est en effet soumis à des conditions de formation et/ou d’expérience »