Offers “Chanel Fr”

Expires soon Chanel Fr

Boutique Supervisor

  • THAILAND
  • Marketing

Job description



Job Purpose:

The Boutique Supervisor plays an important role in inspiring and managing the boutique team to achieve the mission of the brand, and is the secondary driver of effective day-to-day operations in the boutique to reach service destination as planned. As a bridge between the Boutique manager and the Boutique team, the Supervisor supports the Boutique manager to reinforce, communicate and execute The Chanel Difference on the Boutique floor to ensure luxury retail leadership and to accomplish service destination goal.

Key Responsibilities:

Uphold the Image of the Brand (Visual Merchandising + Boutique Maintenance + Grooming)

·  Communicates the importance of image to the boutique team
·  Swiftly spots and effectively corrects and explains to the boutique team on lapses of images to prevent future recurrences
·  Ensures the boutique environment is always in optimum condition from cleanliness to maintenance of furniture, fixtures and décor including the professional image of team members
·  Organizes regular inspection on boutique team’s grooming.

Manage and inspire the Boutique team

·  Manages and inspires Fashion Advisors by being a role model, taking a close interest in his/her direct reports’ well-being, and actively participating in their professional development.
·  Deftly adapts management and communication styles in dealing with different boutique team members to achieve maximum results. Acts differently as mentor, coach, counselor depending on circumstances.
·  Set up effective communication channels within the boutique team to foster open communication.
·  Partner Training team and Field Trainers by following up after training sessions with team members to ensure proficiency in product knowledge, sales techniques.
·  Partner and/or provide support to all “Specialists’’ positions in the boutique

Build a Client-centric Boutique team

·  Support the Boutique Manager in developing and executing a client-centric culture
·  Set high standards in all aspects of customer service in consultation with the Boutique Manager and motivate the boutique team to achieve these standards
·  Effective handling of feedback
·  Adhering to exchange and return guidelines
·  Capturing and keeping up-to-date data of each client
·  Understands in general the customer’s needs and expectations, and drives the boutique team members to fulfill these needs and expectations.

Properly manage Merchandise & Inventory

·  Daily opening and closing inventory count to ensure no inventory losses. Discrepancies, if they arise, must be reported in a timely manner as determined by the Boutique and/or Retail Operation Manager.
·  Supervise the Back of House team or Boutique team in-charge of Back of House to ensure that the Back of House is neat, and that stocks are managed efficiently to facilitate Front of House activities.
·  Conduct or appoint senior boutique team member to conduct regular cycle count of inventories; personally conduct the annual full inventory count.
·  Devise a system to ensure that best sellers are continually replenished, and easily accessed in the Back of House, while flagging out slow sellers to the Boutique/Retail Manager and Product team to take further action.

Effectively manage day-to-day Operations

·  Rotates with the Boutique Manager or Assistant Boutique Manager on shift (including weekends and public holidays) to ensure adequate supervision of boutique team on the floor.
·  Design and review roster to maximize staff strength in accordance to traffic demands and trading patterns.
·  Ensure all operational procedures are followed.
·  Ensure daily sales and appropriate paperwork is accurately completed.
·  Provide to Boutique Manager qualitative information on customer trends / demands and merchandise movement to Fashion Management on a regular basis.
·  Attend to all day-to-day Operations issues promptly and astutely, seeking direction and guidance from the Boutique Manager as needed.
·  Monitor any stock issue with Finance (negative stock, mismatch between document + physical items)

Reporting

·  Prepare Petty Cash report for Boutique Manager / Assistant Boutique Manager’s approval
·  Prepare Time attendance + Overtime + Roster reports for approval
·  Monitor stock request + stock replenishment + stock adjustment
·  Prepare Daily Sales reports every day as well as monthly analysis
·  Morning briefing for the 2 shifts when Boutique Manager / Assistant Boutique Manager is not available

Qualifications:

·  University graduate is a plus
·  Fashion/ retail/ luxury background is a must.
·  Minimum 3-year experience in managing a team of no less than 10 members
·  Functional competencies/ Leadership and Management / Image and Merchandising / Customer Service / Operations Management / Business Acumen / Learning Agility

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