Beauty Therapist, FT, Harrods

Job description

MAIN PURPOSE OF JOB

The CHANEL Beauty Therapist will be the ultimate CHANEL Skincare Ambassador. They will embody the brand values, be a skincare insider, influencer and story maker.
They will create memorable experiences for each client and master the CHANEL difference.
They are to take responsibility for and contribute to the efficient running of the CHANEL beauty rooms, promoting business objectives as appropriate and actively working towards achievement of personal and team targets.

• Create the ultimate luxurious client experience
• Deliver exceptional client services through high-performance facial and body treatments with personalised product recommendations
• Meet individual daily and weekly sales goals, KPI’s and objectives
• Attend relevant and regular CHANEL training to gain knowledge of the unique brand history, product range and service expectations
• Participate in appropriate treatment / protocol training to build and maintain exceptional elevated knowledge and skills
• Attend and participate relevant and regular CHANEL assessments
• Provide peer to peer coaching, sharing best practices, skincare expertise to build confidence with colleagues
• Reflect and maintain impeccable levels of hygiene in the CHANEL treatment rooms, products and equipment
• Conform with GDPR regulations when building the CHANEL client database
• Recruit new clients and build existing client loyalty through high touch service, treatments and retail initiatives
The CHANEL Beauty Therapist should be an inspiring and visible team member, always leading by example and instilling best practice.

RESPONSIBILITIES
1. Customer Service and Selling
- Provide outstanding luxury service according to the CHANEL service guidelines by identifying customer needs using exceptional knowledge of CHANEL standards and products.
- Create an enhanced sales experience for clients, communicating the science and luxury behind CHANEL skincare, demonstrating an in-depth understanding of the functions of the skin as well as the skincare products whilst offering professional and expert advice.
- Continuously work towards achieving and exceeding set retail sales goals, using link selling to introduce further products.
- Ensure that the best levels of client care are consistently offered, and that all customers are offered the opportunity to join the client database, keeping within the GDPR guidelines.
- Provide CHANEL facial and body treatments in the treatment rooms provided to an industry leading standard.
Work with the Sales Manager and National Skincare Manager to seek opportunities to further drive the Skincare business.
- When not conducting treatments inside the CHANEL treatment room, spend meaningful time on the CHANEL counter, driving skincare sales, peer coaching and leading by example at all times.

2. Technical Skills and Administration
- Recognised therapist qualification - NVQ Level 3 that also includes Body Therapy (Minimum 2 years of work experience in this field).
- Follow CHANEL treatment protocols and techniques as taught to ensure consistent standard.
- Ensure expert skincare diagnoses are provided, meeting the required standards, and that in-depth information regarding the skin, the CHANEL skincare products and their application are provided as appropriate.
- Ensure timely and accurate reporting of retail sales results and individual performance as well as prompt completion and distribution of relevant administration.
- Maximise all planned and supported activity and drive optimum levels of occupancy in the CHANEL Treatment Room.
- Work flexible hours within the confines of the total working week to suit the needs of the business.

3. Personal Effectiveness, Motivation and Presentation
- Demonstrate and encourage enthusiasm for selling, flair for the product and excitement for providing customer satisfaction.
- Listen to and understand client feedback on products and treatments, providing feedback to the Business Manager, Sales Manager and National Skincare Manager.
- Present an appropriate and professional appearance, ensuring that personal grooming meets CHANEL standards and always adheres to the uniform and grooming policy.
- Encourage and maintain a clean, tidy, hygienic and professional work area, reflecting merchandising standards and guidelines always.
- Maintain a luxurious cabine environment for every client, that reflects an inviting, comfortable and clean space.
- Successfully complete the CHANEL Induction as well as any further training provided as appropriate, demonstrating enthusiasm to participate as well as the ability to retain the benefits of training provided.
- Ensure that all store procedures and rules are followed by the team.

4. Teamwork, Communication and Relationships
- Lead by example, motivating individuals as well as team performance to reach/exceed set targets, demonstrating and encouraging reliability and flexibility as the business demands.
Updated August 2019
- Effective liaison with line manager, CHANEL Head Office as well as store personnel.
- Act as Brand ambassador and always maintain a pleasant and professional composure.
- Be commercially aware of the current Skincare market, consumers and competition to effectively recommend an appropriate and personalised CHANEL skincare regime.

5. Although comprehensive the job description is not exhaustive and additional duties may be added according to the needs of the business and as requested by the Sales Manager or other CHANEL Management.

Must have an NVQ Level 3 and have been in a Beauty Therapist role for a minimum of 2 years.