Beauty Advisor

Job description

Job Purpose:

The Beauty Advisor creates a unique and memorable experience for each client, at every moment and at every point of sales. Combining a business orientation and a passion for the client, the Beauty Advisor is an artist of relation who contributes to the Brand image and helps to build retail leadership in the market.

Key Responsibilities:

Embodies the values of the Brand

·  Always present in a stylish and professional image of a CHANEL Beauty Advisor, in line with CHANEL standards.
·  Show curiosity to learn more to nourish a beauty culture and trend knowledge, being pro-active in self-learning.
·  Respects the uniform and grooming guidelines at all times to project the brand image.  Lead as a role model to upkeep the standards of Beauty Advisor’s grooming at POS.
·  Ensures that work area is clean, tidy, hygienic and professional at all times; knows and respects VM guidelines.

Surpass client expectations

·  Creates a tailor-made client experience, personalized solutions for each visit and each client, using the CHANEL experience ritual and building long-lasting relationship with clients.
·  Provide personalized fragrance consultation to clients. Understand client’s needs and provide tailor-made solutions or proposals.
·  Share beauty tips with clients to educate and inspire them, and enrich their experience in using CHANEL products
·  Proactively invite clients to come back for services and schedule appointments.
·  Assist in beauty workshops/seminars
·  Handles client service complaints and requests effectively and according to guidelines, can deal with complexity and challenging situations.

A performance-minded in order to achieve objectives

·  Knows and understands the business challenges and maintains discretion about all areas of the CHANEL business.
·  Contributes to build the business by achieving sales targets, using all levers such as products, services, client database to retain, recruit and grow client return rate.
·  Seek continuous improvement in achieving higher performance and sales targets defined by counter/boutique manager.
·  Provide feedback on CHANEL products with client & retail insights.
·  Maintain up-to-date knowledge, keep abreast of new trends in the market.
·  Has an appropriate knowledge of operations to ensure the smooth running of business, and reports to the Counter/Boutique Manager.
·  Be accountable for stocks at POS by overseeing stock receipts and regular stocktaking.  Ensure data accuracy according to company policy and Standard Operation Procedure.
·  Use IT system to record sales figures for data analysis and reporting.
·  Ensure all customer details and data are recorded and maintained properly under the destined company database via the company device.  CRM data on each customer is kept up-to-date, in accordance to the policy on Collection and Protection of Company Data.

Acts interdependently and demonstrates team spirit

·  Has a positive attitude, communicates with the team and the manager on a regular basis and has the sense of ethics and integrity.
·  Treats others with respect, acknowledges cultural differences, and is willing to learn from those differences
·  Shares best practices with the team, is pro-active and contributes to nourish the collective knowledge and skills.

Qualifications:

·  Possess retail experience and selling skills is a plus
·  Good selling skills with distinct passion and talent in beauty products
·  Possess overall pleasant appearance
·  Generosity and 'art of caring', service-minded
·  Able to work in fast-paced environment.
·  Technology savvy and digital trend awareness
·  Eagerness and willingness to take care of the client, basic understanding of client service.
·  Interpersonal and communication skills, ability to establish emotional connection and build a relationship