Junior SMA SAP & eProc with no experience

Descripción de la oferta

Job Description

Position Description
Responsabilities
* Compliance with contractual commitments
* Respect of project / CGI / Client processes
* Cotrol of its backLog.
* Respect the priorities
* Implementation of the incident management process
Competences
* Sharing knowledge
* English is a must (French is nice to have)
* Good written and oral communication
* Customer oriented
* Know how to work as a team
* Rigorous, organized, logical, serious and involved
Activities
Manage tickets
* Ensures receipt of ePROC, Master Data and BW tickets in the FCB SLA from the generic email boxes (no phone support) to the OTRS ticketing tool
* Analyzes the tickets according to the priorities in agreement with the SLA of the contract
* Performs any new categorization required on a ticket
* Know how to define if the request is in the perimeter and redirect the users to the right service in case of request out of scope
* Applies the solutions communicated by the customer and / or the point of contact for processing the ticket
* Alerts the point of contact in case of difficulty on a ticket
* Alert the client if necessary
* Informs users about the progress of their tickets
* Ensures the follow-up of its backlog with an efficient re-reading (taking into account user feedback, user retries, justified Pending status ...)
* Towards the Focal Point customer / functional expert: on its daily activity, on the follow-up of the processing of the requests
Sharing knowledge
* Update procedures if necessary
* Capitalize in the knowledge base
* Train newcomers
* Helps colleagues, works as a team Your future duties and responsibilities Required qualifications to be successful in this role At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to professionals located in 100+ offices worldwide. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients win and grow. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

Skills

Reference

615095