SLA Coordinator - Change Management Analyst

Job description

BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history. It has a presence in 71 countries, with 200 000 Employees – including more than 150 000 in Europe and 6 000 in Portugal alone.

BNP Paribas is present in Portugal since 1985, having been one of the first foreign banks to operate in the country. Today, the Group has several entities operating directly in this territory, offering a wide range of integrated financial solutions to support its clients and their businesses.

Thanks to its international presence and regular and close collaboration among its businesses, BNP Paribas has the resources to support all clients -- individuals, entrepreneurs, SMEs, large corporates, institutional investors and community organisations -- with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions: Domestic Markets and International Financial Services for retail banking and specialised financial services, and Corporate & Institutional Banking for corporate and institutional clients.

The Smartsourcing practice supports BNP Paribas Portugal growth and transformation by providing advisory and end-to-end services for intragroup outsourcing and shoring activities. The team, made of 35+ individuals supports all business lines and entities across Portugal territory and has developed over the past years a solid experience and expertise to delivering nearshoring projects, industrializing the execution phase while complying with internal outsourcing policies and local regulations.

We are currently seeking a SLA coordinator (M/F) – Fluent in English to integrate and strengthen the Smartsourcing practice team. The role of the SLA coordinator is to facilitate and ensure the success of SLA activities, whilst striving for the continuous improvement of the team’s methodologies and tools.

ROLE AND RESPONSIBILITIES

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Provide a full set of services for the implementation of contractual documentation for the provision of intra-group services, from drafting to validation workflow

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Perform the operational management of the SLA database and the SLA recertification campaigns

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Contribute to the success of nearshoring initiatives implementation through the coordination of support functions servicing the hosted activities

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Act as a point of contact for Risk Assessment aspects

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Contribute to the enhancement of the methods, processes and governance

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Duly challenge assumptions where and when required

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Act ethically, respecting BNP Paribas CIB values, rules and compliance directives

PROFILE

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Bachelor Degree in Law, Management, Finance, Economics or Engineering

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Between 1 to 3 years’ experience

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Excellent command of English. French is a plus

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Proficient command of Microsoft tools

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Strong organizational skills, with structured and logical approach

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Energetic, proactive, determined, drives change, positive, goal-focused and consistent

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Ability to work with remote teams across multiple locations

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Act with discretion, privacy, confidentiality

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Client oriented and high level of integrity

Please note that only applications submitted in English will be considered.

In case you are selected for this role, further documentation will be requested to support your hiring process.

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

Desired profile

Qualifications :