Customer Service Officer
INDONESIA Sales
Job description
We are a leading chemical company, with the best teams developing intelligent solutions for our customers and for a sustainable future. Our success as a company relies on the engagement of our employees. We encourage our employees to develop their strengths, and we recognize their achievements. For you, this means a wide variety of job roles, and exciting opportunities for learning and career development.
Description
Job Desc
- Perform Sales and Delivery Order Management tasks - Contribute to development of customer relationships through proactive customer communication related to order management e.g. product availability, order status and delivery tracking - Support Credit Management, Billing and Accounts Receivable Follow-up - Manage Master Data maintenance process to ensure effective order management - Handle customer complaints via Non-conformance Management (NCM) system Actively communicate status, investigation results, corrective actions to customer and ensure on time closure for non-product quality related complaints. Capture customer expectations / requirement and feedback to BU / Functions- Support implementation of business rules related to customer order management process - Provide order status report and monitor customers’ order placement against sales forecast - Capture market intelligence from daily interaction with customers and share with the business as appropriate - Contribute to further development of customer care organization in Asia Pacific, fostering a culture of customer focus in the team
Requirement
- 3 years’ experience as customer service
- Good communication skills
- Good knowledge SAP and processing orders
- Quick responsive for handling complaint and monitoring order status.
- High motivated and ownership