Claims Advisor

Job description

*This role is a 12 month Fixed Term Contract based in Cork*

We are recruiting for a Claims Advisor based in the Liability Claims Centre of Excellence based in Cork!

We are looking for an individual with a multifaceted approach to the needs of our customers, who can provide the highest level of technical expertise and advice. The role involves taking the first notification of a liability claim, proactive handling of a portfolio of Liability Claims, including Employer’s Liability, Public Liability and Products Liability claims, to achieve targets in respect of settlements and closures whilst controlling the cost of claims.

The purpose of the role is to assist and support our customers when they need us most by investigating their claim and agreeing a fair and speedy settlement within policy and legal liability or defending claims where necessary.

Duties & Responsibilities

• Taking First Notifications of Liability Claims and register in accordance with guidelines
• Handle your portfolio to meet settlement and closure targets
• You'll make liability decisions to facilitate early resolution and maximise settlement opportunities
• Ensure files are adequately reserved on time
• You will support Aviva’s Fraud Strategy and Targets
• You will deliver phenomenal customer service and carry out file reviews for dedicated risks as the need arises
• Build positive relationships with colleagues and external partners, in a professional and empathic manner
• Share learning's and feedback with colleagues
• Execute required administrative duties and undertake file reviews, projects, or duties as management may require

Skills & Experience required

The ideal candidate ought to be CIP qualified or working towards CIP and progressing as required. If qualified/ grandfathered must adhere to Financial Regulator CPD requirements.

• You have the ability to prioritise work to meet deadlines
• You possess strong communication & negotiation skills
• You work well in a team environment
• You take ownership to deliver excellent customer service
• Capability to provide the best possible outcomes for both the customer and Aviva

This role is within the scope of the Central Bank of Ireland's Minimum Competency Code.

What will you get for this role?

• A competitive salary depending on skills, experience and qualifications
• Generous defined contribution pension scheme
• Annual performance related bonus and pay review
• Holiday allowance of 25 days plus bank holidays and the option to buy/sell up to 5 additional days
• Up to 40% discount for some Aviva products through “My Aviva Extras” plus discounts for Friends and Family. (Some exclusions apply)
• Excellent range of flexible benefits to include a matching share save scheme

Additional Information

One of Aviva’s core values is Care More, and this is brought to life through the flexible ways we like to work. This may include working from home some of the time, or flexible work schedules to accommodate parent and carer responsibilities, further studies and hobbies.

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities.

Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.

We prefer all applications to be submitted online, however if you require an alternative method of applying please contact Danielle Stallard-Trueman in the Resourcing team on +44 121 234 7614 or danielle.stallard-trueman@aviva.com.