SERVICE DELIVERY SUPPORT

Job description

About Atos

Atos is a global leader in digital transformation with over 110,000 employees in 73 countries and annual revenue of over € 11 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

The purpose of Atos is to help design the future of the information technology space. Its expertise and services support the development of knowledge, education as well as multicultural and pluralistic approaches to research that contribute to scientific and technological excellence. Across the world, the group enables its customers, employees and collaborators, and members of societies at large to live, work and develop sustainably and confidently in the information technology space.

Service Delivery Support has the responsibility to ensure that services are delivered in line with Service Description and all Service Level targets are achieved. 
Day to day activities require the co-ordination and operational reviews with delivery teams, in order to provide the service according to the contractual SLAs. The TSM also takes care that the quality of services are maintained and identifies areas for continuous improvement.

Service Delivery Support will be responsible to support in the following: 
• Service Level Management - Delivery Performance and Quality; 
• Service Continuity, Improvement and Excellence; 
• Incident & Problem Management (escalation and decision making role); 
• Change Management (Planning, Coordination and Follow-up). 

Education: Preferably technical university degree or a similar qualification. 
Professional Skills: 
•    • Basic understanding of IT Services and IT infrastructure; 
•    • Advanced Microsoft Office knowledge, e.g. Office 365 , Excel Reporting; 
•    • ITIL Foundation is a plus; 
•    • Customer Support / Global Delivery of Services. 

Behavioural Skills: 
•    • Good coordination skills. Keep records and organize strategic approaches to make sure that the correct steps are beeing followed; 
•    • Good communication skills in both verbal and written form. Accurate listening and ability to follow/give instructions; 
•    • Goal-Setting and Planning. Ability to act proactively; 
•    • Ability to prioritize and multitask. Juggling different work activities and shifting attention from one task to another in a way that the quality and efectiveness will not be compromised; 
•    • Excellent command of English. 

Your Application
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Atos does not discriminate on the basis of race, religion, colour, sex, age, disability or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements.
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