Expert RUN (F/H)

Job description

About Worldline

Worldline [Euronext: WLN] is the European leader in the payment and transactional services industry. With innovation at the core of its DNA, Worldline’s core offerings include pan-European and domestic Commercial Acquiring for physical or online businesses, secured payment transaction processing for banks and financial institutions, as well as transactional services in e-Ticketing and for local and central public agencies. Thanks to a presence in 30+ countries, Worldline is the payment partner of choice for merchants, banks, public transport operators, government agencies and industrial companies, delivering cutting-edge digital services. Worldline’s activities are organized around three axes: Merchant Services, Financial Services including equensWorldline and Mobility & e-Transactional Services. Worldline employs circa 11,000 people worldwide, with estimated pro forma revenue of circa 2.3 billion euros on a yearly basis. worldline.com

 

 

Dans le cadre de la refonte complète de son service client, une grande banque a décidé de partager ce défi avec nous et notre solution Contact. Il va nous falloir dans les mois et les années à venir, modéliser leur business, leur nouvelle organisation et les aider à passer le cap de rester la première banque du pays.

Quand on parle de nouveauté, il ne s’agit pas seulement de leur réorganisation interne mais d’une automatisation extrême de tout leur service client au travers de la mise en œuvre de nouvelles technologies.

Vous êtes intéressés par des technologies comme la reconnaissance du langage naturel, la biométrie vocale, l’intelligence artificielle, les ChatBots, les Voice Bots et d’autre encore … nous allons les mettre en œuvre.

L’international fait partie de vos motivations … cette banque n’est pas en France et parle diverses langues (FR, NL, EN, GE).

Vous mettrez en œuvre, au travers d'une bonne connaissance du service, tant d'un point de vue fonctionnel que technique, les process définis et validés. Vous planifierez et accompagnerez les évolutions, suivrez les tickets du projet et serez l'interlocuteur privilégié de nos équipes techniques transverses.

Localisation : Seclin, Rennes ou Lyon

Why work at Worldline?
Our success comes from strong skills, new ideas, diverse points of view and the energy of all women and men from Worldline. Not only do they represent our Human Capital, they are also key players in our success. We make managing our talents a major asset in the success of our business.
At Worldline, we do more than just managing our talents. It is our top priority to involve them, inspire them, and develop them. In line with our guiding principle “Build your career and grow with us”, it is our mission to ensure that their potential can grow and flourish through the numerous development programs and career opportunities we offer.

Your Application
If you wish to apply for this position, please click below to complete our online application form and attach your CV in either Word, rtf or text format.
Worldline is an equal opportunity employer. All applicants will be considered for employment without attention to their race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Our recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements.
We are committed to making reasonable adjustments to the applications process for people with disabilities.