BUSINESS SYSTEM TRAINER (SAP FI TRAINER)

Job description

Atos SE (Societas Europaea) is a leader in digital services with pro forma annual revenue of circa € 12 billion and circa 100,000 employees in 72 countries. Serving a global client base, the Group provides Consulting & Systems Integration services, Managed Services & BPO, Cloud operations, Big Data & Cyber-security solutions, as well as transactional services through Worldline, the European leader in the payments and transactional services industry. With its deep technology expertise and industry knowledge, the Group works with clients across different business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, and Transportation.

Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the Euronext Paris market. Atos operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, Unify and Worldline.

INTRODUCTION
• The position covers delivery of business applications support in an enterprise IT environment and resolution of application issues and operational changes in the following areas/systems:
- Fields Sales Management system (system for order taking processes from mobile devices);

- SAP ERP & CRM – Commercial (Orders Management) processes
• The provided application support is based on a ticketing system and requests from end users
• The position requires regular communication with:
  - Business / key users
  - Third party vendors
• The position can be considered as a natural career path for people with aspirations to become business systems consultants or SAP consultants

MAIN RESPONSIBILITIES
• Provide application support for business applications, ensuring their availability and performance
• Follow the incident management process. Deliver investigation and resolution of application issues (incident requests)
• Communicate to the external vendor the more complex issues and follow-up their timely resolution
• Fulfill standard operational changes (service requests)
• Communication of all repetitive issues and opportunities for improvement of the systems and interfaces to Business Solutions and Systems Delivery departments
• Preparation and update of technical documentation
• Provide excellent customer support service
• Work under strict deadlines (Operational Level Agreements and Service Level Agreements)

JOB REQUIREMENTS
• University degree in Information Technologies/Computer Science or other technical education
• Experience in the support or implementation of business systems will be considered as advantage
• Work experience with ERP systems / Mobile devices is a plus

• Strong troubleshooting and analytical skills

• Basic SQL knowledge
• Ability to work in a dynamic environment
• Person with mixture of technical and business perspective of things
• Excellent communication skills
• Pro-active learner
• Customer focus
• Fluency in written and spoken English
• Team player, who looks for the success of the whole rather than the self and has ability to see the ‘bigger picture’

In exchange to your commitment, we offer you excellent working environment in a dynamic international environment, combined with our consistent approach to professional development, social responsibility and diversity.

If you are challenged by this unique opportunity to join our team we would be happy to speak to you! Please send us your most recent CV in English.