Offers “Atos”

Expires soon Atos

Business Analyst with German - Logistic support

  • Sofia (Stolichna Obshtina)
  • Logistics

Job description

Unify is the newest member of the Atos family, combining Atos’ knowledge and reputation in the IT services market with Unify’s expertise in unified communications and collaboration to provide customers with seamless services solutions for their entire digital portfolio. Within Atos, Unify continues to deliver a unique integrated proposition for unified communications and real time capabilities.

Unify’s portfolio provides organizations with communications tools to foster rich and meaningful conversations across channels, platforms and media for a mobile, real-time and collaborative way to work. With cloud at the center, we deliver a seamless, secure UCaaS experience with solutions that unify multiple voice, video and data networks, connected devices and applications into one easy-to-use platform that allows teams to collaborate securely, effectively and efficiently – anytime, anywhere. The result is a transformation of how the enterprise communicates and collaborates that amplifies collective effort, energizes the business, improves employee satisfaction and enhances business performance.

You will be performing day-to-day Logistic Support activities for the Global Supply Chain at Unify - receivingorder and delivery related requests from customers, partners, service providers and internal stakeholders.You will be responsible for the correct and timely analysis, processing, resolution and routing of the tickets and cases resulting from the incoming requests, while adhering to existing guidelines and policies as well as by working together with internal peers and external stakeholders at Customers and Suppliers.

On a daily basis you will be:

• Receiving customer and Unify internal requests and issues related to orders and deliveries at the 1st support level.

• Reading and/or listening to problem descriptions, information needs, order change request, document and evidence requirements, while showing customer understanding and empathy as well as safeguarding the Unity's business interests and limiting its liabilities and risks.

• Collect all necessary information in the appropriate Supply Chain tools (e.g. SAP, order tracking tools, Logistic Service Provider portals) and/or with the appropriate stakeholders, according to guidelines and procedures.

• Interpreting and analysing the available information and bringing that into the related ticket documentation

• Creating, following-up and updating tickets in the ticket handling and workflow tool and assigning the correct priorities and categories

• Guiding the requestors to the appropriate online self-help instruments where-ever relevant.

• Solving the Level 1 category tickets within the agreed upon timelines and routing the Level 2 and Level 3 tickets sufficiently documented to the appropriate teams

• Providing feedback, status and resolution information to the requestor and to the relevant stakeholders using the appropriate tools (such as workflow and ticket documentation and MS office tools)

• Processing transactions (1) in SAP and performing administrative tasks (2)

Requirements:

• BS/BA or advanced (University) degree in Business Administration / Finance / Supply Chain or Language (English/German); may be substituted for working experience in the function (i.e. Internship) where applicable

• 0-2 years experience in relevant field required, successful working experience in terms of Internship is a plus

• SAP (or similar ERP system), MS Office

• Networking and Communication Skills with peers and Management

• Customer Orientation (internal / external)

• Analytical Skills and demonstrates and applies comprehensive knowledge of field of specialization to the successful completion (or problem solving) of assignments

• Quality oriented and well organised, team player, proactive and anticipative

• English and German Language Skills

What we offer:

• Excellent remuneration package;
• Nicely designed office in the heart of the city next to a metro stop and friendly company culture;
• Excellent opportunity to deploy your competences and experience;
• Great social benefits (additional health care, extra non-working days, sports card, yoga in the office…);
• Long-term career opportunity.

If you recognize the opportunity to develop professionally in a multinational company working with skillful co-workers to share experience with, do not hesitate to apply with a CV in English.
All applications will be treated in strict confidentiality. Only short-listed candidates will be contacted.
By applying for our vacancies, it is considered that you give your explicit consent your personal data to be processed, used and kept for the purposes of the recruitment at Unify (an Atos company).

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