Application Expert

Job description

Locations:Bengaluru, India
Job Family:Research & Development

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English (UK)

Job Description

Before our software developers write even a single line of code, they have to understand what drives our customers. What is the environment? What is the user story based on? Implementation means – trying, testing, and improving outcomes until a final solution emerges. Knowledge means exchange – discussions with colleagues from all over the world. Join our team and enjoy the freedom to think in completely new categories. To make difference join our Digitalization and Technology Solutions team based in Bangalore.

We are looking for the candidates with the below skills:

SPOC for Power User concerning the related application
Perform 2nd level support (if 1st level could not solve the issue) and clarification of bugs
Check incoming service tickets, forward them to the related developer, if applicable, and find the best possible solution for the customer
Forward Change Requests to the application DMB (Demand Management Board)
Document and report outages
Analyze outages and perform measures in order to avoid issues in the future
Authorize users
Perform application specific configurations
Implement re-organizations in the application
Manage, coordinate and approve releases (bug fixes & change requests with responsible project manager)
Perform integration tests (also on the level of web services)
Support user acceptance tests
Maintain application-related documentation (SPOT, FACTS and ESOA Wiki)
Carry out performance analysis in case of issues in the related tools
Service Monitoring - Check log files and monitoring outputs
Identify measures to optimize the application service
Manage licenses
Manage functional users
Maintain interfaces (only configuration updates, no implementation)
Manage quality (ensure compliance processes)
Execute security measures (CERT, ACP, Info Sec)

To fulfill the defined responsibilities, the following skills are needed:

Mandatory:

Analytic capabilities, ability to learn quickly and organizational skills
Abstraction capability and logical thinking
Social competence: the ability to work in teams and excellent communication skills
Customer-focused behavior, proactive action and initiative
Capability to collaborate with responsibility and respect
Current know-how in web based applications and IT architecture/distributed systems

Optional:

Experience in Service Management
Basic knowledge in databases and programming
Basic knowledge in development approaches (e.g. agile methods like SCRUM)
Knowledge in the following tools: TFS, JIRA, Polarion, App Dynamics, SoapUI, Graylog, Confluence

We've got quite a lot to offer. How about you?

• You have a degree in science or engineering and knowledge of software development life cycle.

• You have good experience in development, engineering and have involved in global

cross-functional projects.

Your first step to join our team is your application!

Our HR Team is looking forward to getting to know you.

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.

Find out more about us at: www.siemens.com

Job ID: 91159

Organisation: Corporate Technology

Experience Level: Experienced Professional

Job Type: Full-time

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