Travel Counselor II-MTS

Job description

Job Description : The successful candidate will be required to perform the following functions: Enable the attend customers calls for Online channel. Responsible for advice and guide customers on the website. Assistance to amends, change or cancel customers' bookings. Ensure that bookings fulfillment is correctly and well documented in each reservation. Responsible of attends customer Online calls, emails, and chats • Provides a high quality service avoid any customer dissatisfaction • Responsible of fulfillment for each bookings • Responsible of generation for daily call reports • Follow up cases with different vendors and maintain a strong communication with them • Correct review for reschedule airlines itineraries and inform to customers • Report faults and errors on the page that find

Desired profile

Qualifications : Typically holds a Bachelor's or Technical Degree in Tourism or other related to customer services experiences. Advanced experience in call centers and GDS systems High customer service sense and first resolution problem Ability to understand customers needs in first instance Ability to operate in complex situations and under pressure Strong listening and communication skills and attention to follow up Focused on teamwork and ownership Highly sensitive to detect errors or faults in the page Demonstrated medium proficiency in Microsoft applications such as Excel & Word