· Driving growth of the smaller merchants in the Italian market.
· Responsibility for several projects linked to smaller merchants 'satisfaction
· Develop in-depth understanding of the marketplace
· Differentiate American Express value, especially to core merchants
· Develop and implement a strategy for core merchants, including ad hoc activities and processes.
· Contact core merchants which have significantly dropped in Discount Business Volume or have become inactives and identify/resolve the causes and ensure that the Merchant understands the Premium Value Proposition and the benefits that acceptance of the Card brings to their business.
· Contact merchants over the phone for suppression cases, disputes, fraud, discount negotiations and cancellation threats)
· Active support and reinforcement of the premium value proposition (PVP) using appropriate marketing activities and campaigns
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.