Voice of the Customer Programs Leader, Training and Certification

Job description

DESCRIPTION

Preference for candidates based in Seattle, but open to candidates located in AWS office locations including (Arlington, Atlanta, Austin, Ballston, Boston, Chicago, Cupertino, Dallas, Denver, Detroit, East Palo Alto, Herndon, Houston, Irvine, Minneapolis, New York City, Pittsburgh, Portland, San Diego, San Francisco, Washington D.C., Tempe, Sunnyvale, Santa Monica)

Today, Amazon Web Services provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses in 190 countries around the world. These organizations need individuals with cloud skills to help transform their business. At AWS Training and Certification (T&C), we are passionate about revolutionizing the way people advance their cloud IT skills and careers. We are seeking an experienced leader who can lead Voice of the Customer programs for our business.

In this role you will be responsible for building the strategy for Voice of the Customer Programs which build deeper relationships, gain mindshare, and foster advocacy with T&C customers. You will be responsible for developing and delivering the strategy for customer advisory, customer reference, and advocacy programs. A key focus of this role will be around content development and curation to tell customer stories and experiences with learning and development. You will work closely with our subject matter experts from strategy, product management, business development, and marketing teams in an advisor capacity to help guide the message or content needed to support these high-touch engagement programs. This is a senior-level hands-on position that is perfect for a skilled marketer who enjoys developing, curating, and advising around programs and content. You will utilize exceptional program management skills to manage and communicate on all global programs, ensuring all stakeholders are working together to deliver high-quality experiences and stories with our customers.

The ideal candidate will have a track record of building and executing high-impact executive programs, content and communication strategies, and have excellent interpersonal and written communication skills.

Responsibilities
· Develop global Voice of the Customer programs strategy, programs, and plans to engage and excite T&C customers.
· Build and execute executive advisory forums for different personas, including customers and partners.
· Work with key stakeholders to identify and develop agendas, content, and use cases that resonate with senior decision markers responsible for learning and development within their organizations.
· Develop strategy and manage programs designed to foster customer references, testimonials, and advocacy.
· Present the Voice of the Customer programs strategy across the organization including T&C executives.
· Partner with regional field teams to pilot programs from planning to execution.
· Evaluate, measure and report on strategic effectiveness and ROI for overall program efforts.
· Work on multiple, simultaneous programs that require both strategic thinking as well as high-speed tactical execution.
· Work effectively across teams within T&C, Marketing, and Partners to achieve business goals.
· Manage multiple priorities as an independent, self-starter with excellent time management within a rapidly evolving business.
· Travel required

PREFERRED QUALIFICATIONS

· Demonstrated success in event management, program management, and project management.
· Proven track record of leading high performing team that create and execute strategic marketing programs
· Ability to travel and ability to work independently and autonomously.
· Superior oral and written communication skills with an innate attention to detail.
· Strong team player and leader with the ability to influence, work cross functionally, build relationships with key stakeholders and thrive highly collaborative fast paced environment
· Highly organized and detail oriented
· Problem-solver with strong analytical skills, strategic thinking, business acumen and the ability to find creative ways to optimize performance
· Excellent project management skills
· Interesting in building teams, programs, process
· Not afraid to try new things – driven to constantly improve results
· Experience in marketing B2B technology products or services strongly preferred.
· Meets/exceeds Amazon’s leadership principles requirements for this role
· Meets/exceeds Amazon’s functional/technical depth and complexity for this role

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Desired profile

BASIC QUALIFICATIONS

· 10+ years of relevant experience in executive programs, communication, and content development.
· 5+ years of relevant experience with customer reference and/or customer advocacy programs.
· Bachelor’s degree in business, marketing, communications, or relevant field of study.