Offers “Amazon”

Expires soon Amazon

Vision Operations Center Associate

  • San José (Roberto Payán)

Job description



DESCRIPTION

The TRON team is a part of Amazon Vision Operations Center (AVOC), which remotely handles stowing activities in the Fulfillment Centers globally. Our strategy is to employ a human-as-sensor model and allow humans to perform just those portions of a task that require higher order cognitive ability.

When a product is placed into a particular location, this activity is recorded and is sent to TRON team for verification. TRON Associate would watch this video and verify /mark the location of product and virtually submits the location of the product through a tool. This process helps to maintain the quality of fulfilment center. This is an operational role.

Job Description Responsibilities include, but are not limited to:

· Watching the video of the event, understand it thoroughly and make best use of the human judgement and available resources to resolve it.

· Support the Manager to meet business metrics and goals, e.g. Production hours, Takt, Accuracy
· Ensure all the L2 associates are well versed with the latest process updates & bridge the knowledge gaps within the team
· Reports the anomalies in the jobs received and communicate trends to Manager.
· Lead shift hand over and team huddles in absence of Manager
· Develop entry level knowledge of MS Excel based tools, familiarity with Excel spreadsheets and ability to navigate and interpret data.
· Continuous real-time intraday monitoring of incoming alarms.
.· Will be involved in Gemba boards
· Understand performance metrics and process requirements to drive business results in live environment.
· Analyze and detect exceptions.
· Meets predetermined and assigned productivity targets and quality standards with aggressive deadlines.
· Contributing to process improvements to reduce handling time, improving the quality of work and shall also contribute to improve the software tool that he/she shall be using.
· Passion for process knowledge, accuracy, speed and efficiency.

The ideal candidate shall also
· Shows proactive behavior in addressing issues and problems.
· Possesses excellent communication (both verbal and written) and organizational skills, and is very detailed-oriented.
· Is comfortable working in a fast paced, highly collaborative, dynamic work environment.
· Demonstrates willingness to support several projects at one time, and to accept re-prioritization as necessary
· Adapts quickly to keep up with changing project conventions and new projects
· Be fungible and willing to learn new skills, work with multiple teams, purposefully transition within work types and work in flexible schedules and shifts (mornings & mid-day), in order to win the right level of experience towards becoming a Manager for the operation.
· Understands and adheres to SOPs and other Amazon policies.

Desired profile



BASIC QUALIFICATIONS

· Demonstrate coaching skills.
· Achieving performance expectations.
· Full professional proficiency in Spanish and English.
· Experience using English in a professional setting.
· Able to work with video content.
· Ability to work and thrive in a fast paced environment.

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