Support Engineer IV - AMZ4341

Job description

DESCRIPTION

MULTIPLE POSITIONS AVAILABLE

Entity: Amazon.com Services, LLC

Position Title: Support Engineer IV

Location: Herndon, VA

Position Responsibilities:

Troubleshoot and solve challenging operational issues in a complex enterprise environment. Support change management, incidents, service requests, patching and alerting for all instances and services within AMS regions. Create tutorials, how-to videos, and other technical articles for the AWS customer community. Troubleshoot and resolve critical, highly-complex customer incidents for a global list of enterprise companies that use AWS services and features to run mission-critical applications.

Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation #0000

PREFERRED QUALIFICATIONS

Please see job description and position requirements above.

Desired profile

BASIC QUALIFICATIONS

Position Requirements:

This position requires at least a Bachelor’s degree, or foreign equivalent, in Networking, Information Technology, or a related field and three years of experience in the job offered, as a Systems Administrator, or a related occupation. One year of experience must include: 1) Operating System Administration in a Windows or Linux environment; 2) troubleshooting and resolving operating system issues across multiple systems; and 3) network fundamentals, including TCP/IP.