Offers “Amazon”

Expires soon Amazon

Program Manager - Technical Virtual Training

  • Internship
  • USA
  • Project / Product management

Job description



DESCRIPTION

We are looking for a Project Manager to join the Reliability, Maintenance and Engineering (RME) Learning & Development Team. We have developed and continue to develop technical courses, skills-based training, practical exercises and assessments for our teams who maintain availability and reliability within our Fulfillment, Transportation, and Global Specialty Operations (GSO) centers. We have adopted a blended approach mixing both instructor-led, web-based and skills-based (practical hands on) methods of delivery.

The successful candidate will be organized and detail-oriented with the ability to gather, analyze and translate data for leaders to make strategic business decisions. Additionally, the ideal candidate will have experience in partnering with business owners and project stakeholders to understand requirements and develop supporting analysis to solve business problems and/or provide alternatives toward process improvement.

Key Responsibilities:

· Create and manage an interactive Virtual training, e-learning, mobile learning and other remote training modalities.

. Be responsive and aware of the industry trends regarding virtual training
. Ability to compare and justify in house training development vs. considering a pre-build solution for virtual training
.Create virtual training modalities which can cater to the needs to RME technicians across North America
.Monitor and manage assessment, survey, and operational data and perform ongoing needs analysis with appropriate metric-driven reporting

· Establish and maintain appropriate mechanisms for evaluating effectiveness of learning solutions
· Coordinate as needed with Amazon’s centralized learning management system support team to ensure data integrity and issue resolution in reporting and automation
· Utilize project management skills to define and meet milestones, communicate issues and risks in a timely manner, and manage customer expectations
·Collaborate effectively with stake holders and senior management in order to execute and get virtual training solutions adopted across the board.
· Draft and manage network communication for Learning and Development
·Be able to edit web documents, create Wiki, processes and corporate level work reports
· Travel up to 25%

PREFERRED QUALIFICATIONS

· Experience developing and supporting training team functions at the network-level
· Advanced Microsoft Excel and presentation development skills

· Experience with e-learning development tools such as captivate, articulate etc.

. Experience with virtual reality, 3D diagrams and augmented reality
· Excellent written and oral communication skills
· Passion for learning and development
· Desire to cross-train to all functional areas within department
· Ability to process large data sets from multiple data sources
· Ability to learn BI tools as the industry evolves
· At least three years of supporting project management work including planning work, managing details, coordinating and keeping multiple tasks/projects on track and delivering reliable results
· Knet/Enterprise-level LMS experience

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Desired profile



BASIC QUALIFICATIONS

· Bachelor’s degree in Educational Technology/Business /Technical or related field or 2+ years of Amazon experience
· Experience partnering with business owners to understand requirements and develop supporting analysis to solve business problems
· 1+ year of supporting project management work including planning work, managing details, coordinating and keeping multiple tasks/projects on track and delivering reliable results
· Experience delivering solutions with measurable impact business performance

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