Operational Trainer

Job description

DESCRIPTION

Amazon opened its virtual doors in 1995 and strives to be the world’s most customer-centric company, where customers can find and discover anything they might want to buy online.

Amazon Logistics is looking to hire an experienced, innovative, hands-on, and customer-obsessed ACES Execution coordinator to work as part of the Country ACES Execution team (Learning and Development).

The ACES Execution team is responsible for ensuring that all sort associates have the appropriate skills to process our shipments to the highest quality and productivity. The team is also responsible for inductions, cross training, skills assessment and H&S training. The ACES Execution coordinator will play a critical role in improving safety, productivity and the overall experience of front line sort associate training for our delivery stations.

The AE coordinator role will be instrumental in tracking and supporting station progress in meeting the S-team and EU AMZL goals. The AE co-ordinator will work in partnership with delivery stations to ensure actions linked to the following metrics are deployed:-
• SA training and retraining linked to the achievement of the 61.8PPH WW Benchmark target.
• Ambassador training implemented to enable coaching and retraining stages.
• Connections engagement index scores; Leadership Behaviour Index and Engagement Index of >4.0 achieved by ensuring associate training is clear to follow and matches real world expectation.
• The AE co-ordinator will be accountable to ensure all associates in this growth path for 2019 Peak are inducted and trained on all required tasks.
• 100% control of only allocating associates to tasks in which they are trained through permission control and training records.

The AE co-ordinator role will also be the station point of contact for the operational teams to track the on-boarding process of new associates. They will also ensure all program deployments of new initiatives from teams such as WW Standards and CI, WW SME and Ops Tech and Process Engineering are deployed into sites with the required training.

The role will be required to work across multiple shift patterns, with approximately 25-33% Night shift working. This may increase during peak on boarding periods. Regional travel may also be required, which may occasionally incur an overnight stay.
Responsibilities:

The ideal candidate requires training experience gained within a logistics or sortation operation, ideally within a transportation or warehouse environment.

· Identifying training and development needs within multiple Delivery Stations through regular analysis of skills dashboards and consultation with operations teams
· Delivery of key training courses regionally to include but not limited to; Yard Marshall, Fire Marshall, Spill Kit and Ambassador training.
· Designing training and development programs based on the organizational needs, aligning to SME and Ops Integration team projects.
· Deployment and upkeep of Safety School within the delivery stations, ensuring key Job Instructional sheets and PMV’s are available for onboarding new associates.
· Working within the ACES Execution team to produce new materials for in-house courses and refreshing content of existing materials.
· Auditing the compliance and progress of SA new starters through their learning curve ensuring all training records are complaint.
· Ensuring statutory training requirements are met
· Being flexible and able to adjust training techniques according to individual learning abilities

· Deliver leadership and coaching skills to Level 3’s in order to ensure performance management is conducted in regards to BM sortation rates

PREFERRED QUALIFICATIONS

Preferred qualifications

Preferred Experience / Qualifications · Strong Interpersonal skills - Develops and maintains good working relationships with internal customers, treating others with respect, building trust and rapport. · Instructor certificate (DSA,RTITB or similar) · CIDP (Certificate in Learning & Development) · NVQ in Learning and Development Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Amazon takes your personal data protection seriously and respects EU and local data protection laws. Unless you express otherwise, by submitting your CV you authorize the hiring Amazon company to store your personal data in the electronic database maintained by Amazon Corporate LLC. in the USA or one of its affiliates for the purpose of assessing your suitability for this and future job vacancies and to pursue your recruiting process. If at any time you want your personal data to be deleted, you simply need to notify the hiring Amazon company. Amazon will not share your personal data with any third party without your prior consent. As part of your interview process with Amazon you may be asked to authorize the hiring Amazon company to separately verify your application data and personal background through a third party service provider.

Desired profile

BASIC QUALIFICATIONS

Essential Skills · Well-developed observational and analytical skills · Effective communications skills, including presentation skills · Previous experience of delivering and developing training · Experience using all MS packages, such as Word, Excel, PowerPoint · Demonstrates a methodical approach to tasks · Must be willing to work flexible schedules / shifts as needed · A strong sense of personal and professional integrity · Well-developed problem solving abilities · Effective team working · Shows a drive for improvement of learning and design processes · An understanding of project management · Be able to drive