Offers “Amazon”

Expires soon Amazon

ES Tech, Product Support Analyst

  • Internship
  • Prague (okres Hlavní město Praha)

Job description



DESCRIPTION

Amazon's Employee Services Technology (ES Tech) team is looking for a smart, driven, problem solver to provide support for the evolving HR tools and systems. This role includes both project and support responsibilities.

Support responsibilities:
· Respond to system inquiries and troubleshoot reported issues, provide ongoing technical and user support
· Train HR users on supported systems and provide process/system support, develop and maintain functional user documentation
· Become a subject matter expert on one or more HR solutions utilized by Amazon including Panorama, Amazon Connect, Digital Document Management, Time and Attendance, KNET, PeopleSoft and other systems
· Build strong relationships through problem understanding, ensuring timely resolution or escalation, and communicating promptly on progress
· Track system issues and enhancement requests for review and resolution by technical teams
Project responsibilities:
· Assist with the roll out of new tools and systems to HR teams including execution of testing, and training tasks
· Aid in the creation and maintenance of standard operating procedures, workflow diagrams, and training materials.
· Write test cases, organize testing workbooks and user guides; prepare and/or create data to enable testing
· Communicate effectively across teams to meet project timelines and deliverable

PREFERRED QUALIFICATIONS

· Experience identifying and resolving issues independently, would describe self as a “troubleshooter”
· Systems support experience, previous participation in system testing and system implementation activities a plus
· Customer service orientation with a demonstrated desire to exceed expectations – ability to serve multiple customers
· Consistent delivery on commitments - great organizational skills with exceptional follow through and attention to detail
· Knowledge of Panorama, Amazon Connect, Digital Document Management, Time and Attendance, KNET, PeopleSoft and other systems background a plus
· Excellent written and verbal communications skills

Amazon is an Equal Opportunity-Affirmative Action Employer - Female/Minority/Disability/Veteran/Gender Identity/Sexual Orientation.

Desired profile



BASIC QUALIFICATIONS

· Bachelor's degree or equvilant experience
· Relevant work experience in a similar role
· Knowledge of HR systems.

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