Offers “Amazon”

Expires soon Amazon

Business Operations Project Controller

  • Internship
  • Warsaw, POLAND

Job description



DESCRIPTION

Amazon Web Services (AWS) is the pioneer and recognized leader in Cloud Computing. Millions of businesses in 150+ countries, from start-ups to Fortune 500 enterprises, across all industries including public sector, run their operations and applications on AWS. Many of these customers seek help from AWS Professional Services in their transition to a cloud-based IT operating model.

Are you passionate about solving business problems through data driven decision making? Can you juggle multiple priorities? Do you want to learn new skills to get the job done? Based in Warsaw, Poland and reporting to the EMEA Business Operations Leader, you will work with business leadership to provide project status updates across a multitude of industry verticals. Internally facing but working with the ProServe engagement leaders, you will provide reporting on burn rates, risk, expense consumption and project health. You will drive mechanism improvements as directed by the EMEA ProServe engagement management leadership and communicate project changes and key insights to internal stakeholders. Your analysis of data associated with project health will contribute to the development of our EMEA strategy and drive impact against our Professional Services business objectives. You will recognize and adopt best practices in reporting and analysis, including data integrity, analysis, validation, and documentation; and assist with delivering results in a fast-paced, dynamic work environment.

Travel will be up to 25%.

Key responsibilities include:
· Conducting statistical and trend analysis to identify improvement opportunities, highlight strengths, and provide recommended corrective actions with regards to churn, project status and resourcing on projects without an engagement manager
· Monitoring existing KPI metrics such as CSAT, references and invoiced revenue identifying correlations and root causes to target misses where appropriate
· Designing and building visualization dashboards in SFDC to accelerate information-to-action such as project health dashboard to identify red, amber and path to green projects
· Supporting weekly, monthly, quarterly, annual planning and execution activities
· Contributing to programs, methodologies, and reports for analyzing and presenting data
· Contributing to the writing of narratives around project performance for internal audiences
· Support SFDC project managers with expense reporting, labour hours consumption and burn rates
· Ensuring on project closure that the CSAT is triggered to the customer, and feedback provided is followed up and actioned
· Assisting with tracking and measuring program effectiveness and organizational productivity
· Collaborating with engagement leaders, partner teams, and customer health teams to deliver successful customer outcomes
· Assist the SFDC project manager with reporting accurate project status including rating and explanatory notes
· Assist the SFDC project manager with controlling the financials of the engagement especially hours booked vs contracted and expenses
· Ensure resource planners are maintained weekly by resources on projects where you are providing oversight and guidance
· Collaborating with product management to influence and guide their development roadmaps for SFDC and Tableau
Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age

PREFERRED QUALIFICATIONS

· Undergraduate degree
· Experience presenting business, project and solution topics to audiences of different roles including technical experts, project managers and line of business leaders
· Understanding of the value proposition of the public cloud
· Ability to think strategically about business, product, and technical challenges.

Desired profile



BASIC QUALIFICATIONS

· 3+ years working in a project environment in a PMO or Project co-ordination role
· Experience with www.salesforce.com inputting, extracting and analyzing data and building dashboards
· Strong Microsoft Excel Skills
· Demonstrated experience generating business reports

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