Business Operations Analyst

Job description

DESCRIPTION

Business Operations Analyst

At AWS Professional Services, we are building a professional services team to work on enterprise customer engagements around the world, and to help our partners develop technical expertise and capacity supporting these customers.

To help grow and scale this business, we are seeking a Business Operations Analyst to assist with the operational execution of our Order-To-Cash (OTC) side of the Professional Services business. Candidate should be a self-starter with strong analytical, organization, and communication skills.

AWS has a strong culture of data-driven decision-making requiring timely, accurate, and actionable intelligence that delivers significant business value. This is a great opportunity for a creative, dynamic, and results driven specialist to add significant value to the AWS Business Operations team by managing customer data and executing on customer contracts.

Responsibilities include:
· Own and deliver all Project accounting for Professional Services; ensure complete and accurate project set up in project accounting system consistent with the contract statement of work for all projects. Drive timely entry of resource time and expenses.
· Support field in executing operationally sound and customer-obsessed engagements.
· Manage queue that you are responsible for (internal inquiries, purchase orders, invoices, disbursement etc.), adhering to SLA to ensure excellent partner experience.
· Onboard new vendors and maintain existing vendors via our internal system.
· Maintain communication with vendors & partner subcontractors regarding payment process and status.
· Proactively identify and implement operational improvements and enhancements that meet business requirements.
· Communicate daily with cross functional teams including Sales, Legal, Operations, and Management.
· Continuous Improvements; proactively identify and implement operational enhancements that meet business requirements.

This is a customer facing role. You be required to travel to client locations to deliver professional services when needed.

PREFERRED QUALIFICATIONS

· Undergraduate Degree
· Intermediate skills in Excel (Pivot Tables, VLookups and Charts)
· Experience managing subcontracting operations within a professional services organization.
Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation/ Age

Desired profile

BASIC QUALIFICATIONS

· 3+ years of experience working in Professional Services Operations, Order-To-Cash Operations, or Sales Operations capacity
· Strong attention to detail and excellent problem-solving skills
· Experience with Salesforce, Professional Services Automation (PSA) inputting, extracting and analyzing data.
· Demonstrated ability to develop business reports that help a professional services organization operate smoothly, with insights that will meet the needs of other business partners (Finance, Sales Operations, Tax, etc.)