Business Intelligence Engineer

Job description

DESCRIPTION

Amazon strives to be the world's most customer-centric company, where customers can research and purchase anything they might want online or offline. We set big goals and are looking for people who can help us reach and exceed them.Amazon Web Services (AWS) is one of the world's most comprehensive and broadly adopted cloud platforms, offering over 165 fully featured services from data centers globally. Amazon Web Services, Inc. provides services for broad range of applications including compute, storage, databases, networking, analytics, machine learning and artificial intelligence (AI), Internet of Things (IoT), security, and application development, deployment, and management.
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services. The AWS Support organization is global with 17 locations around the world. Unlike most support organizations, AWS Support is a self-standing business with revenue and P&L responsibility and one of the fastest growing businesses within AWS.
As a Business Intelligence Engineer, you will be responsible for understanding and mining a large amount of data, building metrics, finding answers and creating dependable, repeatable solutions. The team will look to you for advice on analytical and business issues facing them. You should be a self-starter who knows BI tools and enjoys working with data, and who thrives on implementing creative approaches and dealing with the intricate complexity of large data sets. Furthermore, this role demands an insistence on the very highest standards of data integrity, where the BI Engineer will be the custodian of the ‘Single Version of the Truth' of all Capacity Planning and Forecasting data sources within AWS Support.
The successful candidate will work in lock-step with multiple business teams, AWS Support Ops, Finance and Leadership. He/she will:
· Interface with internal customers, gathering requirements and delivering complete BI solutions;
· Interface with other technology teams to extract, transform, and load data from a wide variety of data sources using SQL (Redshift) and ability to use a programming and/or scripting language to process data for modeling;
· Recognize and adopt best practices in reporting and analysis: data integrity, test design, analysis, validation, and documentation;
· Partner with business and technical teams to consult, develop and implement KPI's, automated reporting/process solutions, ad-hoc analyses, and data infrastructure improvements to meet business needs;
· Be expert and hands on with SQL to build analyses and contribute to the better understanding of the business;
· Promote process improvement and standardization of processes across all operational sites in the network.

Desired profile

BASIC QUALIFICATIONS

· 5+ years' of overall experience with at least 2+ years of BIE experience in a consumer-facing or operations organization
· A bachelor's degree in an analytical or business field, or comparable business experience with some technical background.
· Advanced ability to draw insights from data and clearly communicate them (verbal/written) to the stakeholders and senior management as required.
· Be self-driven, and show ability to deliver on ambiguous projects with incomplete or dirty data.
· Knowledge of scripting for automation (e.g. Python, Perl, Ruby).
· 2+ years of experience in data mining and dataset preparation using SQL.
· 2+ years of experience with Tableau Desktop or other relevant data visualization software.