Junior Functional Customer Service Agent

Job description

Join us and shape the future of travel

Shaping the future of travel has always been important to us at Amadeus. Today, with technology getting smarter by the minute, that future is more exciting than ever.

We work at the heart of the global travel industry. Amadeus offers you the opportunity to learn and grow and drive your own progression in an exciting and multicultural environment.

Our people are driven by a passion for 'Where next?' If you want to shape your career and the future of travel, Amadeus is the place for you.

Summary of the role

Entry level Customer Support roles. Includes agents that hold basic Amadeus training, Password, Ticketing/Pricing & Exchange certification 2 months experience.These agents processes first level service calls.

Main responsibilities

- Respond to customer’s requests (phone and/or chat) analyzing and solving problems concerning system functionalities on password, ticketing, pricing, exchanges. system status and general services according to the agreed service level.

- Continuous self training towards providing quality service and efficient problem solving.

- Escalate and follow up cases when solution is out of scope of the Amadeus Customer Service Centre (PTRs).

- Process ad hoc end user maintenance database up dates according to procedures and schedule.

General performance indicators

- Quality of calls.

- Timeliness, Attendance record.

- Customer satisfaction results.

Requirements

· Skills and knowledge:
· English
· Accountability & Proactivity
· Change Management
· Customer Focus
· Problem Solving
· Strategy & Business Planning
· Business Acumen
· Building Relations
· Communication
· High school degree.
· Entry level Customer support role. Customer service experience.
· Travel industry basic knowledge.
· GDS Knowledge (asset).
· Telephone skills.
· Basic PC knowledge.
· English (fluent).

Any duplication and display of partial or full content of our job advertisement on any support, such as brochures, websites, mail, emails, this list is not exhaustive, is strictly forbidden without prior formal Amadeus’ authorisation.

Recruitment agencies:Amadeus does not accept agency resumes. Please do not forward resumes to our jobs alias, Amadeus employees or any other company location. Amadeus is not responsible for any fees related to unsolicited resumes.