Revenue Management Analyst with Italian

Descripción de la oferta

If you could change one thing about travel, what would it be? At Amadeus, you can make that happen!

Travel makes the world a better place and we are fully dedicated to improving it and making it even more rewarding. We are one of the world’s top 15 software companies: we provide technology solutions and services within the travel industry.

Do you have ideas on how to improve travel for everyone? Do you find the idea of working in a diverse, multicultural environment exciting? Are you ready to make an impact across the world? Great, then join us! Let’s shape the future of travel together. #shapethefutureoftravel@Amadeus

Our team

You will be part of the Revenue Management & Collection Team that takes care of the Contact Management, Billing and Collection activities for Amadeus Products and will report to the WEMEA Regional Team, a team of 14 professionals with 5 different nationalities!

Summary of the role

Autonomous and efficientanalyst who looks after the overall operations of the contract management and billing of services rendered by Amadeus. This includes billing of services invoiced to travel agencies and local providers. The main focus of this role is to successfully implement and monitor all billingflows, liaising with the sales team and accounting teams, as well as with the SAP billing solution teams.

Main responsibilities

1. Operation management

· Optimise and control revenue management activities to ensure efficient interaction.
· Analyse current process, and detect gaps in efficiency or accuracy. Refine billing processes between customers/providers and Amadeus: invoicing to subscribers, collection proposals (including direct debit), document distribution.
· Manage and mitigate issues and risks and escalate any unsolved topic to different internal teams involved in the operation of the business.
· Elaboration and regular maintenance of documentation (User Guides, manuals, etc) related to the model and operation tools (mainly SAP), to ensure that the process is secure and updated, and that knowledge can be easily transferred to other team members as needed.

2. Contract/Obligations management

· Responsible for billing contractual conditions proper implementation: Track revenue deviations to contract conditions in coordination with ACO commercial team. Identify root causes for these deviations (discounts...).
· Responsible for recommending improvement and developments to enhance revenue management services. Liaise with development teams when gaps are detected or modifications/updates are needed, making recommendations for improvements.
· Active participation on contract negotiation activities, agreeing on billing conditions previous to contract signature (potential participation on ACO pricing committee).
· Establish, develop and manage active working relationships with relevant Amadeus internal stakeholders (such as Treasury, Accounting, Sales, Solutions teams, Legal, and Account Managers) and external customers.

3. Billing & revenue/cost recognition

· Management of data in SAP tool, including customer profiles, invoicing details, pricing conditions. Monitor correct data flow between SAP and Contract Management tool.
· Responsible for the proper revenue and cost (incentives) recognition, based on contractual conditions.
· Responsible for the definition and implementation of KPIs ensuring accuracy of data on the pre and post billing execution activities.
· Control and monitor billing of products in order to ensure correct billing. This activity includes several complex and manual calculations based on contractual conditions.
· Drive the homogenization of the billing execution process.

4. Customer service & business support

· Coordinate efforts and actions with cross-functional teams, facilitating and fostering these relationships to maximise information flow and customer satisfaction.
· Regularly monitor, analyse and report on billing and collection services provided.
· Respond to customers on ad hoc requests regarding billing and own reporting topics. Very customer focus service in case of complex contracts, setting and leading periodical meetings with them in order to follow-up on billing figures, calculations, reporting and contract conditions.

Requirements

· Education: University Degree in Business Administration, Accounting, Finance or Economics.
· Previous work experience: 3 years in a similar position in a multinational firm. Experience in customer facing role.
· Understanding of the travel and distribution industry.
· SAP knowledge (SD/MM/FI).
· Languages: Fluent English and Italian. Spanish or French area plus.
· Excel skills: Advanced.

Our diversity commitment: equality, diversity and inclusion are part of who we are. We’re committed to equal opportunities and treatment regardless of age, ethnicity, gender, beliefs, sexual orientation or disability.

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