Expires soon Amadeus Group

Implementation Engineer

  • Bangkok, ประเทศไทย
  • Design / Civil engineering / Industrial engineering

Job description

If you could change one thing about travel, what would it be? At Amadeus, you can make that happen!

Travel makes the world a better place and we are fully dedicated to improving it and making it even more rewarding. We are one of the world’s top 15 software companies: we provide technology solutions and services within the travel industry.

Do you have ideas on how to improve travel for everyone? Do you find the idea of working in a diverse, multicultural environment exciting? Are you ready to make an impact across the world? Great, then join us! Let’s shape the future of travel together. #shapethefutureoftravel@Amadeus

Business environment

Within Travel Channels, TCO (Travel Channels Customer Operations) unites all worldwide activities related to transversal product management, delivery services and customer services, therefore playing a key role in all the steps of the customer relationship: from the acquisition of the customer (Product Management / Construction Domains), to adoption (Delivery) and the retention (Customer Services).

In Delivery Services (TDS), we are responsible for the implementation of the Amadeus Solutions, as well as the Consulting and Program management for our Travel Channels customers. We aim to design the right level of serviceability for these solutions and industrialize our delivery practice worldwide in order to meet segments’ pipeline objectives.

The Delivery Services group is composed of the following entities: 4 Delivery Segments, mapping the customer segments (Retail, Online, Business Travel, and Corporations), 4 Delivery Domains which are our poles of expertise, and 1 transversal team.

Within Travel Channels, one of the main axis of strategic evolution is in the area of Corporate Customer with a particular focus on an end to end solution based on Amadeus cytric Travel & Expense. Corporation Delivery organization will have the role of enabling the growth of the corporate business by delivering professional services to new Corporate Customers and to maintain customer satisfaction and supporting upsells on the existing customer base.

Purpose

Organize the delivery of expert services for the Corporate customer and execute the cytric Travel implementation project.

Participate in the implementation project team through the definition and planning phases and then execute, monitor and control the implementation.

Define, manage and execute implementation plans for direct corporation (new deals).

Execute migration plan for existing customers from AeTM to the new Amadeus solution Amadeus cytric Travel

Provide professional implementation support services as contracted by the customer, cross-region and consistent all over the world.

Key accountabilities

Implement On-line booking tool through a structured implementation plan

· Apply Project Management methodology (PMO based) including project documentation (PCD, PIR ..) and quality assurance to the product implementation process.
· Analyze customer systems and service requirements.
· Ensure that the scope of any engagement is clearly understood by the customer and signed off.
· Ensure coordinated action between all internal and external project stakeholders (Travel agency, Travel manager, IT, support, Amadeus support, setup team / ETV orders, Amadeus integration experts etc …) and manage the successful and timely implementation of the corporate products for global customers.
· Identify specific actions necessary to implement and integrate Amadeus cytric solutions.
· Write implementation configuration document that reflects customer requirements.
· Identification and mitigation of key risks and issues impacting delivery and customer satisfaction.
· Advice on the business impact of implemented actions on business performance and efficiency

Support the design, development of new cytric Travel features in the Delivery construction domain.

Provide expert support to delivery segment and pre-sales.

Share knowledge with regional and local delivery teams.

Education:

University degree in Marketing, Project Management, Business or IT.

Fluent English (written & spoken).

Professional Skills (Methods & Processes)

Standard Project Mgt Methodology

Solid experience in IT project management

Ability to handle the different phases of a project, following Amadeus methodology and using standard project management tools:

· Project organization
· Project Initiation
· Planning, estimating and scheduling
· Executing
· Monitoring and controlling
· Risk management
· Project closing

English/Fluent

Listening/Reading:

· Can understand with ease everything heard or read.
· Can understand a wide range of demanding, longer texts, and recognize implicit meaning. Can summarize information from different spoken and written sources.

Speaking:

· Can express him/herself spontaneously, very fluently and precisely, differentiating finer shades of meaning even in more complex situations.

Writing:

· Can produce clear, well-structured, detailed text on complex subjects.

Initiative

Ability to take initiative in his domain of accountability ie. begin or to follow a plan or task, without prompting or direction from others

Networking

Ability to build a network of contacts and to capitalize on it to accomplish business objectives

Persuasion

Ability to change a person's (or a group's) attitude or behavior toward some event, idea, object, or other person(s), by using written or spoken words to convey information, feelings, or reasoning, or a combination of them.

Planning and Organization

Ability to manage priorities and time. Work effectively with others. Cope with multiple and changing demands, objectives and tasks.

Synthetic Thinking

Ability to filter information gathered from varied sources about business environment, market, industry and organization and retain the most important elements

Our diversity commitment: equality, diversity and inclusion are part of who we are. We’re committed to equal opportunities and treatment regardless of age, ethnicity, gender, beliefs, sexual orientation or disability.

The posting of vacancies and the treatment of applications are, in each Amadeus location, subject to national law and possible collective agreements with local staff representation. Internal Mobility policies vary from office to office, please check with your local HR representative the requirements and policy in place. E.g. a minimum time on position or Line Manager approval may be requested.

Make every future a success.
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