Hotel Business Operations and Customer Service - Bilingual: English & French (Graduate)

Descripción de la oferta

If you could change one thing about travel, what would it be? At Amadeus, you can make that happen!

Travel makes the world a better place and we are fully dedicated to improving it and making it even more rewarding. We are one of the world’s top 15 software companies: we provide technology solutions and services within the travel industry.

Do you have ideas on how to improve travel for everyone? Do you find the idea of working in a diverse, multicultural environment exciting? Are you ready to make an impact across the world? Great, then join us! Let’s shape the future of travel together. #shapethefutureoftravel@Amadeus

Looking for an international experience in a dynamic industry? Passionate about learning and self-improvement? Want to get a hands on experience in hotel distribution and customer service? This could be the job for you!

What willyou be doing in this role?

In this role you will be able to complement your studies and hands-on work experience in customer service and operations by assisting our team.

You will:

· Both track and route problems/requests and document resolutions
· Both track and route problems/requests and document resolutions
· Assist the teamin regards to requests for assistance via telephone or online
· Identify andescalate situations requiring urgent attention
· Gain understanding of the operational process by supporting the team in the contract management, customer updates, registrations and implementations
· Assist the team in coordinatingnew customers’ online queries in order to provide tailored customer support
· Gain understandingof customer business needs by supporting the team in the recommendation of new processes, product and/or service improvements.

What are we looking for?

· Bachelors’ degree in tourism, business management or modern languages
· Fluency in English and good level of French both spoken and written
· Excellent oral communication and writing skills
· Customer service orientation
· Team player - Teamwork and good interpersonal skills
· Problem analysis and solid troubleshooting skills
· Intermediate level of Excel
· Energetic, proactive, curious and positive attitude

Our diversity commitment: equality, diversity and inclusion are part of who we are. We’re committed to equal opportunities and treatment regardless of age, ethnicity, gender, beliefs, sexual orientation or disability.

Any duplication and display of partial or full content of our job advertisement on any support, such as brochures, websites, mail, emails, this list is not exhaustive, is strictly forbidden without prior formal Amadeus’ authorisation.

Recruitment agencies: Amadeus does not accept agency resumes. Please do not forward resumes to our jobs alias, Amadeus employees or any other company location. Amadeus is not responsible for any fees related to unsolicited resumes.