Customer Care Coordinator (Contract)

Job description

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·  Aviso: Transparencia en el Pago No Discriminación (Spanish)

Job Description:

Airbus Commercial Aircraft is looking for a Customer Care Coordinator (Contract) to join our Flight Training Center Team based in Miami, FL.

This position is located in Miami, FL.

You will be responsible for providing excellent customer service to our clients and trainees, as well as our visitors and employees. Act as the primary point of contact for customers and or trainees, assisting with inquiries, troubleshooting issues, and ensuring a seamless user experience. Also responsible for the organization of welcome events and the management of gift shop.

Meet the Team:

You will get an exciting job in an innovative, growing, global company with a world-class service ambition. Our culture is non-bureaucratic, with a hands-on professional approach and customer-centric mindset. What we do is so much more than distribution, support and service; we deliver excellence when it’s needed and where it’s needed, so people all over the world can connect.

Your Working Environment:

The Airbus Training Center (ATC) in Miami provides flight and maintenance crew training for Airbus airline customers – primarily for those based in the Americas. The custom-designed, 110,000-square-foot complex trains more than 2,000 cadets each year in a range of (six) full-flight simulators, innovative computer-based training classrooms, and cabin door and slide trainers – all simulating the A320, A330, A340 and A350 XWB families of aircraft.

At Airbus, we support you to work, connect and collaborate more easily and accessibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Your Challenges:

Primary Responsibilities:

Customer Support: 40%

Main goal of this position is to achieve customer, visitor and employee satisfaction, hospitality and assistance

·  Answer and assist customer, visitor and employees with their needs
·  Hospitality and assistance to be offered to all whether they are visitors, customers or employees
·  Help the customer in case of an emergency always abiding by Airbus guidelines
·  Provide customer with information, processing requests and addressing complaints
·  Answer telephone calls and contact customers in order to follow up or advise them of schedule changes
·  Contact the different departments to acquire maps and tourist’s leaflets in different languages
·  In charge of building tours upon request
·  Compile, maintain and update requested data such as number of trainees trained, in-house trainees, etc for statistical purposes or other reasons
·  Transfer reporting/Key Performance Indicators extracts to focal point within the team as needed
·  Manage visitor events
·  Follow-up of Audit visits in coordination with the Quality Department for logistics aspects
·  Respond promptly and optimally to customer inquiries via email, phone, and in person.
·  Provide accurate information and solutions to resolve customer issues and concerns.
·  Maintain a high level of customer happiness through effective communication and problem resolution.

1.1 Hotel Information

·  In charge of maintaining a current hotel list with key information.
·  Provide customers with the latest hotel list recommended by Airbus when requested

1.2 Customer Access Management

·  Be visible and accessible to our customers, visitors and employees during regular business hours

Gift shop Management: 40%

·  Manage the sale and inventory of the gift shop merchandise
·  Document all sales
·  Generate daily sales report to our Finance Department

Execution and administration of Welcome events: 15%

3.1 Preparation of the welcome event

·  Maintain updated opening event presentation updated as advised by departments involved and safety policy.
·  Maintain updated the welcome brochure
·  Ensure required documentation is available prior to the start of each course
·  Prepare a room as deemed vital when events are scheduled including visit events.

3.2 Execution of Welcome Event

·  As soon as available, update customers’ data in the applicable IS tool preferably prior to the start of the course
·  Upon customer’s arrival at the Airbus Training Center in Miami, complete the badge/ registration event briefing:
·  Presentation of the Training Center and its organization
·  Assist trainees with filling out required forms
·  Ensure completion of all required forms when collecting them
·  Remain with the customer upon completion of the welcome event until the instructor arrives.
·  "Coffee break" if needed, if the instructor has not arrived after completion of opening event.

Additional Responsibilities: 5%

Other duties as assigned:

·  Other duties to be assigned as deemed by the Manager

Your Boarding Pass:

·  Bachelor's degree or equivalent in Business Administration, Information Technology, or related field, preferred.
·  Experience in customer support or access management roles, preferred.
·  Up to 5 % domestic and international travel is involved with this job.
·  Excellent problem-solving skills and the ability to think analytically, required.
·  Attention to detail and the ability to multitask in a fast-paced environment, required.
·  Customer-centered approach with a dedication to delivering outstanding service, required..
·  English Full professional proficiency spoken and written, required. Spanish language skills, a plus.
·  Google Workspace or Microsoft Office Suite proficiency, required.
·  Familiarity with help desk software, access management tools, and CRM systems. preferred.

Ability to work in the US without current, or future, need for visa sponsorship/work authorization is required for this opportunity.

This position is a temporary (contract) position with no specific time period but could be extended or shortened as needed. Contractors are employed by a 3rd party vendor and placed on assignment to Airbus in America.

Take your career to a new level and apply online now!

A full job description will be provided to candidates who progress to the interview stage or any candidate upon request.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:
Airbus Americas Customer Services, Inc.

Employment Type:
Agency / Temporary

Experience Level:
Entry Level

Remote Type:
On-site

Job Family:
Administration / Documentation

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Job Posting End Date: 05.11.2024

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Airbus provides equal opportunities to all individuals seeking assignment with Airbus without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in every location in which the company has facilities. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. This assignment description does not constitute a written or implied contract of employment.

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to  emsom@airbus.com .