Manager Platform Operations

Job description

Country: United States
Job Function: Digital

State / Province: Oregon
Position Type: Full time

City / Location: Portland
Brand: adidas

Relocation:

Somewhere, in one of our workshops right now, the future is taking shape. We are constantly working to redefine the way clothing and footwear transforms the pitch, court or course. This is what drives us: the feeling of discovery and the urge to innovate. When we create a product that makes our hearts beat faster, we know we’re onto something.

If this sounds inspiring, you might be one of us: Someone who loves to create the present, as well as shape the future. There’s a reason adidas has been at the forefront of defining sport for more than 60 years: We never stand still. Everyday, we work to improve everything we create.

At adidas, interesting, amazing and inspiring aren’t just ideas. They are what we do every single day.

Purpose

The manager platform operations is responsible for managing the day to day business operations. The role will also have responsibilities to represent the local eCom market in technical discussions with Global IT, Digital Brand Commerce, Digital Sales Solutions, etc. in order to provide INPUT and eventually EXECUTE for the day to day business.

Key Responsibilities

· Business KPI Definition and Monitoring
· Actively participate in providing input into global operations best practice definition, communication, monitoring strategy etc.
· Assist in defining business KPI's and SLA's - e.g website checkout shipping options, legal preferences and monitor these KPI’s
· Assist in defining and drive business logic configurations across various platforms - commerce cloud, product information master etc.
· Manage various tasks supporting operationally focused projects or enhancement requests with our local & global teams
· Act as first level of escalation for local market business functions
· Actively partner with IT Service Managers for ticket prioritization & resolution and relay communications to relevant stakeholders
· Ensure the success of the eCommerce Platform operations strategy through constant monitoring of the operational KPI’s (conversion, checkout drop-off, transaction fees and order processing)
· Manage ecommerce data across all the different platforms (inventory, shipping costs etc.) - manage the accuracy, timeliness and consistency of the data as per business requirements
· Become subject matter expert on the platform capabilities
· Provide creative solutions to push the envelope of the platform capabilities
· Educate the internal eCommerce Stakeholders as well as other teams in the market (supply chain, retail, Brand etc.) on the platform capabilities
· Manage the eCommerce Operations Team. Responsibilities include - hiring and training employees, planning, assigning and directing work, appraising performance, rewarding and discipling employees, addressing complaints and resolving problems
· Manage relationships with external vendors and account managers

Key Relationships

· Local Teams - Supply Chain, Customer Service, Brand Activation, Store Operations, Newsroom and Media teams, Retail IT partners
· Global Teams - Digital Brand Commerce, Global IT, Digital Sales Solutions
· External Teams - External vendors

Knowledge, Skills and Abilities

· Strong presentation and communication (verbal and written) skills across different levels within a global organization
· Analytical mind-set and innovative thinker
· Knowledge of eCommerce platforms and processes preferred
· Organized and able to communicate and educate non-technical stakeholders
· Ability to work independently towards common goals and agreed deadlines
· Capable to work in a team environment and coordinate multiple tasks with conflicting priorities

Minimum Qualifications

· College/University degree from an accredited institution in Computer Science or Business/Marketing or equivalent combination of education and experience
· 3-4 years of eCommerce / retail / digital experience
· 1+ years of working experience in a leading role in an online consumer-facing high-transaction environment
· Relevant experience in order management, technical issue resolution, AGILE, product management is a plus
· Basic to intermediate knowledge of web analytics tools
· Experience in leading teams
· Practical experience and of MS-Excel, MS-Word and MS-PowerPoint