Business Analyst (m/f/d)

Job description

Country: Germany
Job Function: Marketing & Communications

State / Province: Germany
Position Type: Full time

City / Location: Herzogenaurach
Brand: adidas

Relocation: No

Somewhere, in one of our workshops right now, the future is taking shape. We are constantly working to redefine the way clothing and footwear transforms the pitch, court or course. This is what drives us: the feeling of discovery and the urge to innovate. When we create a product that makes our hearts beat faster, we know we’re onto something.

If this sounds inspiring, you might be one of us: Someone who loves to create the present, as well as shape the future. There’s a reason adidas has been at the forefront of defining sport for more than 60 years: We never stand still. Everyday, we work to improve everything we create.

At adidas, interesting, amazing and inspiring aren’t just ideas. They are what we do every single day.

Purpose

Support the program Campaign/GTM to be able to advise the whole marketing community, worldwide, for all brands part of adidas Group

Key Accountabilities

Part of the Business expert team, you will support the Marketing systems solutions focusing on Campaign & Digital Asset (Marvin, Campaign Portal, DaBox and others) for any business issue and will be the internal business expert to support the execution of projects in this field. Your focus will be on the front- as well on the backend of the solution.

Business Solution Management

System (Business) Support
· Support the defined user community by providing supports like user documentation, training of business users or Scope Management/end users communication within the Project Releases
· Communicate system changes, downtimes or new releases to the users with having the end user in mind.
· Act as the single point of contact for the appropriate business counterparts to resolve application issues in a timely and cost-effective manner.
· Work on operational excellence including creation and maintenance of standard operation procedures and user manuals for different systems.

Demand/Delivery Management
· Become and grow into an IT/Process Champ for the respective process and related IT system. Respond to and resolve single requirement(s) and RFCs, using internal tools and processes. Continuously identify, analyze and document system/process issues to seek for improvements specifying their solution path forward contributing with theoretical knowledge/practical experience.
· Support the respective business function in defining test conditions for demands as part of functional design and ensure that the detailed functional design reflects and supports the business processes.
· Execute the delivery demands through application customization and configuration.
· Organize workshops as requested by superior line manager, provide support during the workshop and contribute as appropriate. If required, facilitate these workshops or meetings with peers and counterparts as required to achieve designated work.

Project support
· Gain expertise to properly support the Digital Asset & Campaign domain
· Close collaboration with the project management to assess and define requirements
· Concept creation of business issues or requests
· Organization of dry run sessions, workshops and testing
· Coordination of the various stakeholder groups

Functional & Technical Expertise

· Develop end-to-end understanding of business processes and demands in Digital Asset & Campaign domain. Provide technical expertise in the specific domain, covering application set-up, customization and process flows, configuration and reporting.

Stakeholder Management

· Build productive relationships with your peers within GIT and in the respective business area. Run regular update meetings with your superior and stakeholders.

Financials and Controlling

n/a

Individual key accountabilities

· Gain and maintain functional competence related to the service, adidas group and industry ways of working.
· Develop and maintain independence and self-organization within the daily work environment
· Maintain business, team and vendor relationships to ensure a high standard in customer service and satisfaction
· Meet quality and time targets or service levels to ensure the predictability of results
· Manage escalations and reporting during service interruption events.
· Be the process Expert for any meeting related to the area
· Ensure alignments with business for deadlines, peak time or GMM support
· Ensure communication between IT and business
· Support of and management of the users acceptance testing

Knowledge, Capabilities and Experience

· Strong analytical and social skills and with the ability to view issues from a business perspective.
· Understanding of Business Processes and related technologies around Campaigns & Digital Assets are required
· Ability to structure and visualize sophisticated subjects
· Global Mind set as role requires to work in a global team
· International understanding and mentality
· Excellent communication skills
· Team spirit & focus on customer satisfaction
· Very good explanatory, documentary and presentational skills

Qualifications

· University Degree or comparable education
· Fluent English both spoken and written.
· Experience/knowledge of the Marketing systems Marvin & Campaign Portal are required
· Minimum 2 years work experience