French Technical Service Advisor 96438/64

Descripción de la oferta

Descripción de la oferta:
·  Funciones y competencias
Are you a French and English speaker? Would you like to work in Barcelona in the renewable energy field? If you are passionate about dealing with customers and looking to spend your day in the best international environment, this offer is for you!

Adecco is currently looking for candidates to join an important company located in the business area 22@!

We are looking for candidates to answer customer calls with technical questions and solve them, so the profile must be an electrical engineer who has experience in renewable energy, or someone without that experience but with basic knowledge of electricity or electrical engineering but who has worked on customer service. In either case your level of French and English must be very high, almost bilingual, having to be one of the two native languages.Your main mission will be to achieve customer satisfaction.

The company is nearby the Beach, the Poble Nou District and well communicated with the city centre. You will work in accessible facilities; you can get there by tramway and underground.

If you are a motivated individual, willing to start a new challenging project, and with high communication skills, this is your opportunity!

We offer:

- A long-term contract (based on a service).
- Possibility of internal promotion.
- Full time: 39h per week. (8am to 5pm)
- Salary: 21k gross per year + monthly bonus (3.500).
- Starting date ASAP (25/09/2018).
·  Nº de puestos vacantes
10
·  Se Ofrece
- Maintains the technical support hotline, and uses communication and basic troubleshooting skills to provide customer support to users, installers and customers of our client.
- Ensure that all customer contacts are handled in an efficient and effective way, while also being focused on customer needs.
- Provides first level technical support on several products groups. Resolve 50% of your contacts without involving other people.
- Ability to follow technical troubleshooting guides and technical knowledge to determine technical resolution or escalation path.
- Other duties as may be required or assigned.

Lugar de trabajo:
·  País
España
·  Área geográfica
Barcelona

Delegación:
·  PP BARCELONA CONTACT CENTER

Perfil buscado

Requisitos:
·  - Knowledge of basic electrical theory or networking technology is required.
- Customer focus and a service-oriented attitude are required.
- Ability to communicate on the phone with customers while taking detailed notes is required.
- Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel) is required.
- Proficiency with Salesforce/Master Data Record Keeping is preferred.
- Attention to detail and a high level of accuracy are required.
- Proficiency in the English and French language, both written and verbal, is required.
- Excellent interpersonal and communication skills are required.
- Excellent organizational skills are required.
- Ability to analyze and solve problems.
- Ability to work under time pressure and stress.
- Ability to handle multiple projects in parallel.
- Ability to work individually as well as part of a team.
- Knowledge of solar electric (PV) installation, system design and/or inspection is preferred.
- Knowledge of mathematical concepts, including graphical representation of data, is preferred.