*Part Time* Inbound Customer Service Advisor
Manchester (Greater Manchester) Marketing
Job description
· Location
Manchester, Greater Manchester
· Salary
£8.43/Hour
· Category
Sales & Retail - Inbound Call Centre
· Job type
Temporary
· Industry
Sales and Retail
· External Reference
PTONS
Job role:
Inbound customer service advisor on behalf of our client Serco. This vacancy is located in Manchester Victoria and it is working on a part time basis.
We are looking for motivated individuals, who are flexible between the working hours of 8am and 8pm Monday to Friday. There may be some weekends involved 9am-1pm.
Role purpose:
To achieve first time call resolution on every call and promote a positive customer experience. Formally reports to the Team Performance Manager and responsible to the Team Specialist for technical queries, escalations and job coaching.
MAIN DUTIES INCLUDE:
To achieve first time call resolution on every call
· To be able to empathise with our callers, maintaining professionalism at all times.
· Take ownership of callers enquiries
· Ability to capture all personal information correctly.
· Adhere to client's internal procedures
· To ensure all key performance indicators are met
· To adhere to company policies and procedures
· Strong aptitude for learning/using IT packages and databases
· To share best practice at all times
· Always be professional, courteous and helpful
· Respectful to others
· Encouraging innovation and process improvement
Skills & knowledge:
Essential:
· Communication skills - the role requires communication mainly via telephone. Therefore it is essential that the applicant has excellent skills in communicating.
· Interpersonal skills - the role require the applicant to deal with clients in a sensitive manner and must be able to deal with difficult calls and interactions whilst remaining professional.
· Empathy
· Ability to listen
· Accuracy
· Eye for detail
· Data entry skills
Desirable:
· Knowledge of data protection
· Understanding of the authorities processes
· Knowledge of services and support groups
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy