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Offers “Adecco UK Limited”

Expires soon Adecco UK Limited

Maintenance Coordinator (Maternity Cover)

  • Ashford ( Kent )
  • Marketing

Job description



· Location
Ashford, Kent
· Salary
£ 18000 - £ 19000 / Year
· Category
Office and Secretarial - Administrator
· Job type
Permanent
· Industry
Office and Secretarial
· External Reference
JN-082019-84235

Would you consider a maternity contract until May 2020? Do you have strong administration experience?

Adecco are currently seeking a Maintenance Co-ordinator for a well established company based in Ashford, this person will be responsible for the general administration as well as dealing with customers via telephone/email/letter; also look after accounts, stock control and technical support to ensure the high level of customer service is achieved at all times.

Daily tasks:

· Booking maintenance/visits - incoming and pro-actively making outgoing calls

· Raise jobs for engineer's and updating engineer's board

· Taking customer/engineer calls, directing/handling appropriately

· Dealing with customer enquiries, ensuring a satisfactory outcome

· Managing key customer accounts and setting up new accounts

· Updating/amending accounts

· Updating Monitoring station with changes to key holders, confirming back to customer once changes have been made

· Deal with queries from Monitoring stations concerning key customer accounts

· Check engineer team are on way to/at first job on time (using tracker)

· Open diary - check jobs are correct on PDA

· Check personal emails and check communal in-boxes and dealing with as required by prioritising and run reports and action accordingly by logging reports, contacting customers, raising engineer visit as required

· Taking in-coming customer calls, handling and ensuring successful outcome

· Pro-actively contacting customers to arrange maintenance visits due, and to ensure that we

· When talking to customers to book appointments need to check contact number and email addresses are correct

· Keep a regular check on the location/working day of your engineer team, talk to them to discuss any pending/possible issues with their day

· Carry out customer satisfaction calls

· Check that all engineers have full days work book to the best logistical advantage

· Ensure that all jobs are sent to your engineer team by agreed time

· Ensure that engineers are advised of any parts/kit require for jobs, this needs to be checked regularly in advance to be logistically practical about collection from stores

· Update the system with any additional client information provided by engineer

· Ensure any relevant documentation from/regarding client are logged

· Liaise with stock controller/technical support engineer to arrange parts for return visits and rebooking

· Scanning of paper worksheets and closing down of site visits, emailing worksheet to customer, passing to Technical support engineer if quotes required or passing to accounts for invoicing.

· Arrange call-out appointments ensuring customer's KPI's are met

· Booking maintenance visits for Key customers as per their schedule/incoming tasks

· Update Key customer spreadsheet as required and sending to client to meet KPI

Other duties may include:

· Monitoring invoice report - check details then pass to accounts for invoicing, once returned move the date on

· Close down relevant month maintenance's - any not booked check correct number of letters/calls have been made if no response make deemed done until next visit due

· KPIs and monthly reports as required to include:

· Maintenance statistics, false alarm statistics, cancellation log

· Call out response analysis

· Assist the Admin Team in all areas

You must have a sound knowledge of Microsoft applications, good keyboard skills, good organisational skills, attention to detail, good telephone voice and manner, good interpersonal skills, articulate/command of English language and the ability to take ownership of issues and resolve

Location: Ashford

Salary: from £18,000 depending on experience

Working days: Monday to Friday

Working hours: 8.30am till 5.30pm

Duration of contract: until May 2020

The Adecco Group is the largest staffing firm in the world and a Fortune Global 500 company as well as being within the top 10 of Great Places to work in the UK so please apply now or call Emma on 01233 646632.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy