Internal Sales Support
Chelmsford (Essex)
Job description
· Location
Chelmsford, Essex
· Salary
£ 24000 - £ 27000 / Year
· Category
Office and Secretarial - Sales Administrator
· Job type
Permanent
· Industry
Industrial and Manufacturing
· External Reference
JN-092020-145759
� Taking incoming telephone calls
� Processing customer orders on proALPHA system
� Send order confirmations to customers for their orders to acknowledge firm delivery dates
� Raising quotations for customer enquiries
� Booking in trailers (stock receipts) when goods arrive from Germany
� Create customer delivery notes from trailers for dispatch of goods
� Location transfers on proALPHA for goods that have been put away in the racking from the trailers
� Run a list of forward orders to see what orders can be dispatched in the coming days and raise delivery notes
� Stock ordering - maintaining stock levels of standard stock in addition to stock specific to customer orders
� Purchase order confirmations - check dates confirmed by Germany for PO's placed and then confirm delivery dates to customers, where stock has been ordered for specific orders
� Run MRP (Material Requirements Planning) - to assist with stock ordering, this acts as a reminder of what bufferstock to replenish and any stock that needs ordering to cover customer order demands
� Chase Germany for any overdue orders and keeping customers updated, sending amended confirmations if necessary
� Follow up any stock orders unconfirmed within a few days of placement
� Management of stock movements between the warehouse and Chelmsford office, to make sure stock is in correct locations on the system
� Filing - Sales orders, Goods In sheets, Invoices,
� Maintaining customers master files on proALPHA, updating prices
� Maintaining supplier master files on proALPHA, updating prices
� Liaising with transport companies for delivery queries, transit damage claims and lost goods
� Manage all processes for certain key accounts - orders, stock levels, shipments, pricing
� Manage all processes for Drives accounts - orders, stock levels, shipments, pricing, returns
� General sales support for the external sales team
� Liaising with Accounts team, monitoring credit limits to ensure uninsured goods are not being dispatched and helping with invoice queries
� Liaising with the Service Department to help them identify when customers received parts that may have failed
� Process credit card payments for proforma and spares customers
� Raise credit notes when required
� Arrange collections of pallets from customers - incorrect goods sent / wrong quantities/ returns
� Checking lead times and prices with Germany
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy
Please apply with your CV to: Melanie Thompson