Customer Service Representative

Job description

·  Location
Manchester, Greater Manchester
·  Salary
£13.12/Hour
·  Category
Office and Secretarial - Administrator
·  Job type
Contractor
·  Industry
Office and Secretarial
·  External Reference
JN-102019-99514

Physical Work Location: MANCHESTER
Job Title: Customer Service - Customer Service Representative

Job Description: £13.12 per hour, 12 month contract, based in Manchester

Overall Mission
To provide excellence in Customer Service to Customers through managing order flow, customer part numbers and order errors. Nordic Language skills desirable

Job Responsibilities
To provide service and support through utilising SAP for order entry & order management. Ensuring all transactions meet required compliance standards and defined Service Level Agreements at all times.
To proactively notify customers of any issues with transmitting or entering their order due to pricing or MOQ issues.
Participate in all company initiatives eg daily tier reviews, team meetings, training as well as completing all compliance and EHS courses are required To liaise with the business on customer relationship management utilising SalesForce functionality To collaborate with all internal stakeholders to ensure customer orders flow and any queries are resolved in a timely manner

Experience, Skill & Capabilities
Data entry skills
Good attention to detail and numerical accuracy Strong problem solving skills, ownership and an ability to work as part of a team Good written & verbal communication skills essential Strong organisational skills Ability to manage change including quickly adapting to new systems and processes Use of SAP & SalesForce desirable Nordic Language skills desirable

Please apply online or call office 01925 401 580

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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