Customer Service

Job description

·  Location
Basingstoke, Hampshire
·  Salary
£8.45/Hour
·  Category
Transport & Logistics - Rail Transport
·  Job type
Contractor
·  Industry
Transport and Logistics
·  External Reference
JN-112019-105121

Job Description

Adecco UK are currently seeking committed and Safety conscious staff to work as a Gate line Assistant!

Our Gate line Assistants, will provide a First-class service to our customers whilst ensuring their safety at all times.

They will Pro-actively seek to help customers through clear communication to pass through the station whilst effectively managing the Automatic Gates at train stations.

You will often be the first person and the last person our customers meet on their journey, therefore your role as gate line assistant is vital in upholding the safety and service to all customers.

You may be required at times to undertake roles such as crowd control and ticket checking. You will be at your nearest station however there will be times you will be required to travel at other stations, a duty pass will be provided to you to enable free travel whilst on duty.

Responsibilities:

. Effectively operate the gates ensuring the safety of all who pass through them.

. Delivering excellent customer service by responding to customer enquiries as quickly and efficiently as possible.

. Report any incidents and undertake measures to ensure the safety of the station.

. Undertake ticket checks and pass any irregularities to Revenue Protection.

. Wear uniform and I.D badge when working on shift and travelling to and from that shift

After successful interview stage training will be for 3 days, which you will be paid for after you have worked your first 5 shifts.

Training will be given in all aspects of the role.

Job Types: Full-time, Temp Ongoing

Shift Patterns: 06:00- 14:00, 14:00- 22:00, 15:00-19:00

We are looking to cover the following stations

Southampton Central

Basingstoke

Winchester

Salisbury

Farnborough

Portsmouth Harbour

Portsmouth & Southsea

Fratton

Havant

Petersfield

Fareham

Southampton Central

Southampton Airport

Bournemouth

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy