Valet Parking Attendant (casual)

Job description

 

Valet Parking Attendant (Casual)

To ensure customer satisfaction by offering the highest caliber of service to the hotel guest on arrival and departure and throughout the length of the guest stay.

 

Hotel Overview: Located in the heart of downtown Toronto, Fairmont Royal York is within walking distance to the city’s world-famous theatre district, vibrant nightlife and Toronto’s best shopping and dining. Ninety years after opening its doors in 1929, Fairmont Royal York continues to be the epicenter of the essential Toronto experience and embodies the true meaning of hospitality. With a grand-scale transformation complete the evolution of the hotel’s storied history invites a new generation of visitors and guests to discover this next chapter. With over 1300 guest rooms, 70,000 square feet of meeting and conference space, and over 1200 colleagues, Fairmont Royal York depicts the elegance of its past while providing a promising future as Toronto’s leading luxury hotel.

 

RESPONSIBILITIES

Reporting to the Guest Service Manager, responsibilities and essential job functions include but are not limited to the following:

 

·  Greet all guests and co-workers with a smile and an appropriate hospitality greeting
·  To be noticeably positioned at entrances to provide parking assistance upon arrival, and departure of guest vehicles.
·  Greets all guests arriving by vehicle, and promotes valet parking as only hotel related parking option or clearly directs guest to appropriate public parking service if they prefer
·  Ensures all vehicle keys are clearly identified and stored in a locked location
·  Will provide the guest with detailed parking fees and clear explanation of valet benefits
·  Ensures all entrance areas are free and clear from congestion for arrivals and departures of vehicles by ensuring all cars are parked in an expedient manner.
·  Complete thorough walk around of guests vehicles prior to entering garage and highlights any damage on corresponding valet parking ticket
·  When requested or anticipated will provide guests with information and answers to questions about Hotel facilities, meeting functions, dining facilities, local transportation alternatives, and tourist attractions.
·  Provide the removal of items from stored vehicles if required, and other miscellaneous services requested by the guest or supervisor in a timely manner
·  Assists in fire alarms by fulfilling duties as outlined in the hotel fire response manual.
·  Assist in ensuring guest and co-worker safety and security by reporting any suspicious or unusual behavior or occurrence to the appropriate supervisor on duty, and informing security.
·  Strict adherence to Fairmont Service Standard Expectations as it relates to Valet Parking
·  In the course of normal duties, to observe, report, or take immediate corrective action on deficiencies, malfunctions, and untidiness.
·  To report for duty with a professional appearance and dress to standards. 
·  Awareness and acknowledgement of all our VIP and Loyalty Members

QUALIFICATIONS/EDUCATION


• Available to work weekends, evenings and shift work

• Team oriented customer service focused

• Ability to drive automatic and manual transmission vehicles required

• Valid Driver’s License with no infractions

• Excellent verbal communication skills

• Excellent interpersonal skills

• Professional manner and outgoing personality

• Good Command of the English language

Physical Requirements:


• Frequent lifting and carrying up to 50 lbs
• Constant standing and walking throughout shift
• Constant kneeling, pushing, pulling, lifting
• Frequent ascending or descending ladders, stairs and ramps 

 

Accessibility: Fairmont Hotels and Resorts believes in outstanding hospitality. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 416-860-5091or ryh.careers@fairmont.com if you require accommodation.

 

Visa Requirements: Must already be legally permitted to work in Canada.

 

ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!