To look after the safety and security of all guests and colleagues making sure they cause no harm to themselves and others due to unsafe conditions or unsafe acts. To train all colleagues and officers on all aspects of security and safety with full responsibility of Emergency Response Plans.
•Supervise and Coach the Security Team to achieve exceptional levels of guest service and colleague satisfaction results, through the application of all corporate and property standards and policies.
•Work with the Director of Security to devise overall vision for Safety and Security and then is responsible for attaining it
•Ensure communication is provided throughout the hotel and department as needed.
•Ensure Confidentiality in the Department
•Consistent development, support, promotion and enforcement of hotel policy relating to colleague and guest safety and security and loss prevention programs.
•Sit on Various Hotel Committees
•Emergency, medical equipment, tools inventory and ordering
•Assist in the interview process, when hiring.
•Train, coach, counsel and recognize safety and security officers to maintain order throughout the Hotel.
•Maintain all Policies and Procedures and Local Standard Operating Procedures
•Contribute to the ongoing improvement and development of the Security Department
•Complete computer security reports as needed
•Reviews reports on a daily basis to ensure all relevant information is communicated throughout the hotel, i.e. guest/colleague accidents, incidents, emergencies, threats, theft, etc.
•Knowledgeable in the use of all security equipment, i.e. radios, cameras, printers, computers and electronic lock systems
•Maintain scheduling, vacation days, lieu days and sick day lists
•Carries out effective patrols by reviewing SAMS report and ensure all officers call in all safety/security activities.
•Liaisons with all departments on Security matters, i.e. group resumes, parking requirements, etc.
•Maintains and updates, Lockers, Parking Logs, requisitions, and other records
•Control all security shifts professionally and responsibly
•Conduct performance evaluations of all security officers
•Upholds the highest standard of internal and external customer service at all times.
•Investigate and follow up on any reports made by guest or colleagues.
•Supervise the day to day operations for all guest needs including both group and leisure. All colleague activities, vendors, public.
•Provide security assistance to all colleagues and guest.
•Maintain and control all key card access and locks
•Manage guest lost and found
•Understand and execute Business Continuity Plan and Disaster Plan appropriately
•Understand and execute Fire/ Evacuation Response Plan including practical firefighting.
•Monitor all suspicious activity on or about the hotel property and handle accordingly.
•Responsible for upholding all security and safety procedures and policies regarding outsourced outlets, bank and retail shops
•Ensure we protect all assets of the Hotel, including colleagues and guest.
•Present Security and Safety presentation at Colleague orientations
•Ensure Compliance with OSHA and HIOSH Standards and prevention measures
•Monitor all safety violations and communicate accordingly.
•Conduct walk through of hotel property
•Promote safe work practices
•Liaise with Government authorities and be familiar with all regulations
•2 years minimum in Security Management
•5 years minimum in Facility/Workplace security
•Diploma/ Certification in Security programs or Law Enforcement etc.
•Fire safety certification
•First aid certification
•Able to adapt to a multi-national environment
•Occupational Health and Safety certification highly regarded
•Must have basic math skills
•Must be a team player and work in a fast paced environment
•Must be detailed oriented and have proven organizational skills
•Must have intermediate skills computer skills.
•Must have ability to solve practical problems and deal with a variety of situations.
•The ability to interpret a variety of instructions in either written, oral, diagram or schedule form.
•Thorough knowledge of Federal/Provincial/State/Municipal/County codes covering health & safety, fire, building, Innkeepers Act and Hospitality Law
•Thorough knowledge of all operational aspects of a hotel security department and experience in handling administrative and managerial matters
•Fire safety and First Aid certification
•Strong leadership and communication skills
•Analytical skills, strength as a developer and a leader of others are essential
•Ability to train others and lead training course for all colleagues
•International experience an asset
•Meet the minimum Security license requirements in local environment
•Fairmont leaders highly regarded (flexibility on the above)
Physical Aspects of Position (include but are not limited to)
•Will frequently be required to use a computer, telephone, copier, fax and radio
•Will frequently need to be able to stand, walk, sit use hands and fingers, talk or hear, and twist upper body
•Will occasionally need to climb or balance, stoop or kneel, and squat
•Will frequently need to be able to lift up to 25 pouds. Will occasionally need to be able to lift up to 50 pounds.
•Must have valid driver’s license to drive EZ-Go
•Must be able to work in outdoor weather conditions.