Offers “Accor”

days ago Accor

Royal Service Agent (Switchboard Operator) - Seasonal Title

  • Calgary, Canada

Job description



Royal Service Agent

Your knowledge of the hotel and the rapport you build when responding to guest telephone calls will position you as a successful Royal Service Agent. The hub of communications for the hotel, the Royal Service team provides effective and engaging information to hotel guests and our colleagues.

What is in it for you:

·  Subsidized staff accommodation provided on-site for full time status
·  Access to our Lifestyle Program activities
·  One duty meal in our newly renovated staff cafeteria
·  Employee Travel Program
·  Comprehensive Wellness Platform (LifeWorks)
·  Discounts on food & beverage/fitness centre/spa/golf
·  Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

What you will be doing:   

·  Offer professional, consistent, friendly and engaging service
·  Process all external and internal calls by redirecting calls or directly assisting the caller
·  Take ownership of the caller’s request and ensure follow-up according to the hotel’s standards
·  Maintain knowledge and awareness of all departments within the hotel, in particular Housekeeping, Maintenance, Guest Services, and Food & Beverage
·  Maintain accurate records of guest calls to maintain data integrity
·  Serve as a liaison for guests by providing information relating to all aspects of the hotel
·  Maintain knowledge of the hotel’s emergency procedures
·  Ensure a clean and safe working environment, and actively participate in health and safety initiatives
·  Adhere to all hotel environmental policies and initiatives
·  Carry out any other tasks as assigned

Your experience and skills include:

·  Previous customer service experience an asset
·  Must possess outstanding guest service skills, including professional verbal communication skills
·  Proficient in the use of Microsoft Office applications (Outlook, Word, Excel)
·  Strong interpersonal and problem solving abilities
·  Self‑motivated, with the ability to make effective decisions
·  Demonstrates initiative, and the ability to work with minimal supervision
·  Ability to maintain high service levels under pressure
·  Ability to consistently stand and walk through out shift

You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.

Your team and working environment:

·  Fast-paced, upscale, luxury hotel
·  Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer
·  Hospitality employees worldwide making this a great place to develop lifelong connections   

Visa Requirements:  Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Why work for AccorHotels?

We are much more than a world leader. We are more than 250,000 hoteliers with a purposeful and heartfelt mission: to make every guest Feel Welcome in our 4,500 addresses and on our digital platforms.  We are committed to a culture and guided by our values that make our talent  Feel Valued . We want them to express their passions every day and realize their full potential through exemplary professional development and growth opportunities, enjoying a life filled with unlimited experiences. To connect with us, please visit  https://www.accorhotels.jobs/home.aspx

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
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